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Improving Work Allocation Practices in Business Processes Supported by BPMS

  • Robbie Uahi
  • José Luís Pereira
  • João Varajão
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 745)

Abstract

BPMS (Business Process Management Systems) are responsible for the execution of business process models, by delivering work activities to suitable agents (human or automatisms) that execute them. During the design-time, modelers have to specify the potential performers of a work activity according to their organizational position or role. Once several workers may share the same role, during run-time all of them can be assigned by BPMS to execute a work activity. However, distinct persons have different personality traits and, in a specific piece of work (for instance, requiring special teamwork skills), some of them can perform better than others. Addressing a gap in theory and practice of BPMS, in this paper we present a new approach that enables BPMS to assign (in run-time) the most suitable workers to perform specific work activities, grounded on the concept of psychological profile and taking into account technical, human and social aspects.

Keywords

Human resources BPMS Task allocation Personality Assessment Frameworks 

Notes

Acknowledgements

This work has been supported by FCT - Fundação para a Ciência e Tecnologia, within the Strategic Project plan PEst2015-2020, UID/CEC/00319/2013.

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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  • Robbie Uahi
    • 1
  • José Luís Pereira
    • 2
  • João Varajão
    • 2
  1. 1.National Statistics Institute of MozambiqueMaputoMozambique
  2. 2.Universidade do Minho, DSI and Centro ALGORITMIGuimarãesPortugal

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