Business Process Reengineering Using Enterprise Social Network

  • Amjed Al-Thuhli
  • Mohammed Al-Badawi
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 745)


Organizations are using business process reengineering methods to improve their products and services in term of quality, speed and cost. In this study business process reengineering method used to enhance the Innovation and Support Center services. The method specifies the process to be reengineered, proposes alternative automated processes generated from Enterprise Social Network used by the Center and simulate the new proposed reengineered business process. The result shows that the reengineering of current business process using Enterprise Social Network business process is improving the Center services by delivering faster service with lower cost.


Business process reengineering Enterprise Social Network Simulation 



Funding for this research was provided by The Research Council (TRC) under research agreement number: RC/SCI/COMP/15/01, with support from the Department of Computer Science, College of Science, Sultan Qaboos University.


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  1. 1.Department of Computer ScienceSultan Qaboos UniversityMuscatSultanate of Oman

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