Characterization of an Evaluation Success Model of an IS Project, Focused on Stakeholders

  • Luís Barros
  • Pedro Ribeiro
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 745)


Typically, we measure the success of an Information Technology project through time, budget and quality. However, with the advance of years, we found that stakeholders have also something to say about success evaluation. Each stakeholder has an impact, its own interests and expectations about the project development. Therefore, what for some can be considered a success, for others can be considered a failure, because each one has a different perspective on the same project. This short paper proposes a flexible success evaluation model for an Information Technology project, called Success Breakdown Structure (SBS). In this model, the various stakeholders present in a project are presented, as well as their success assessment criteria over three different visions: after the completion of the project, after a few months and last, after a few years. From the obtained results, we can conclude that the evaluation of a project success is not concern of project managers only, but is transversal to all stakeholders.


Project Project management Success Stakeholders Success criteria Success evaluation 



This work has been supported by COMPETE: POCI-01-0145-FEDER-007043 and FCT – Fundação para a Ciência e Tecnologia within the Project Scope: UID/CEC/00319/2013.


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  1. 1.Information System Department, Algoritmi CenterMinho UniversityBragaPortugal

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