Proposal of a BI/SSBI System for Knowledge Management of the Traffic of a Network Infrastructure – A University of Trás-os-Montes e Alto Douro Case Study

  • José Bessa
  • Frederico Branco
  • António Rio Costa
  • Ramiro Gonçalves
  • Fernando Moreira
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 745)


The data volume in organizations has grown at an ever-increasing rate and part of it is associated with the operation of the network infrastructure used to support systems and applications. Given the importance of this infrastructure for organizations and the large amount of data that their operation originates, it is fundamental to manage and monitor it so that it can perform well. The previous concern is transversal to higher education institutions, where the research team assumed as important the development of a BI/SSBI system for the Informatics and Communications Services of the institution where it operates (UTAD), which allows the managing of all data volume; that enables it to be transformed into information and knowledge, which are fundamental resources to support decision-making processes. The purpose of this article is to demonstrate the usefulness of a BI/SSBI system in the described context, therefore a system of this type is presented, along with the adopted technologies, the performed tests and the obtained results.


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  • José Bessa
    • 1
  • Frederico Branco
    • 1
    • 2
  • António Rio Costa
    • 1
  • Ramiro Gonçalves
    • 1
    • 2
  • Fernando Moreira
    • 3
  1. 1.University of Trás-os-Montes e Alto DouroVila RealPortugal
  2. 2.INESC TEC and UTADUniversity of PortoPortoPortugal
  3. 3.IJP, REMITUniversity PortucalensePortoPortugal

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