An Online Focus Group Approach to e-Government Acceptance and Use

  • Soraia Nunes
  • José Martins
  • Frederico Branco
  • Mijail Zolotov
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 745)


The emergence and widespread use of Information and Communication Technologies enabled government agencies to develop their capacity for citizens interaction, hence providing better public services. These electronic services, typically known as e-Government, have been undergoing significant development over the last few years. Information technologies have become one of the central elements in electronic governance today, and probably they will outstand in the future too.

Despite the clear advantages inherent in e-Government services usage, the interaction rate between citizens and governments is still low and considered to be unsatisfactory. In order to understand which determinants may influence and trigger the adoption of e-Government services by civil society, a research methodology consisting of a theory-based qualitative validation, has been defined. This validation is performed by an Online Focus Group, where several experts were involved with the goal of reaching a set of remarkable considerations about potential determinants that can influence the use of e-Government services.


e-Government IT adoption Transactional web platforms Online Focus Group 


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  • Soraia Nunes
    • 1
  • José Martins
    • 1
    • 2
  • Frederico Branco
    • 1
    • 2
  • Mijail Zolotov
    • 3
  1. 1.Universidade de Trás-os-Montes e Alto DouroVila RealPortugal
  2. 2.INESC TEC and UTADVila RealPortugal
  3. 3.NOVA, Information Management SchoolLisbonPortugal

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