Measuring the Quality of Humanitarian Information Products: Insights from the 2015 Nepal Earthquake
Information plays a critical role in humanitarian assistance. It has become a product that is shared for multiple purposes such as situational awareness, decision-making, coordination, reporting, and attracting funding. In the aftermath of sudden onset disasters, humanitarians are constrained with huge workload, time pressure, and uncertainties and thus, information products are often criticized with respect to quality issues.
In this paper, we aim at developing an empirically grounded framework that can measure the quality of information products through accuracy, objectivity, completeness, and consistency. We validate the framework with the help of practitioners and apply it to the information products of UN WFP for the 2015 Nepal earthquake response. Our analysis shows that the quality of studied information products could be improved with respect to consistency, accuracy, and objectivity. We discuss the implications of our study and propose future research directions.
KeywordsInformation quality Humanitarian response Framework Case study 2015 Nepal earthquake
We would like to express our sincere gratitude to all practitioners who participated in our research, and Bjørn Erik Munkvold for his comments and suggestions that allowed us to improve the quality of the manuscript.
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