CRUDi Framework Application – Bank Company Case Study

  • Jorge Pereira
  • Frederico Branco
  • Manuel Au-Yong-Oliveira
  • Ramiro Gonçalves
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 745)


The top management view of organizations tends not to reach consensus on the prioritization of investments in Information Systems, particularly when they must prioritize their impact on overall performance and budget constraints. This paper presents the results of applying CRUDi Framework to a bank. This allows to obtain new indicators to support the decision and alignment of investment priorities in the processes that support the business strategy. The Framework introduces a new method and tools that allow us to gauge the relative importance of Information Systems to the organizations’ businesses.


e-Business Management Decision support Business intelligence Information systems CRUDi Framework Banking institutions Case study 


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  • Jorge Pereira
    • 1
  • Frederico Branco
    • 1
    • 2
  • Manuel Au-Yong-Oliveira
    • 3
  • Ramiro Gonçalves
    • 1
    • 2
  1. 1.Universidade de Trás-os-Montes e Alto DouroVila RealPortugal
  2. 2.INESC TEC and UTADVila RealPortugal
  3. 3.GOVCOPP, Department of Economics, Management, Industrial Engineering and TourismUniversity of AveiroAveiroPortugal

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