Using a Value-Based Integrated Case Manager Dialogue for Complexity Assessments and Care Plan Development

  • Roger G. Kathol
  • Rachel L. Andrew
  • Michelle Squire
  • Peter J. Dehnel

Chapter Objectives

  • To describe the use of an individual value-based integrated case manager guided “dialogue” in performing relationship-based complexity assessments.

  • To summarize the open-ended questions used to complete the guided dialogue.

  • To discuss special question-asking procedures for children/youth and caregivers/parents in completing pediatric complexity assessments.

  • To connect completed integrated case management assessments with multi-domain care plan development and the measurement of clinical, functional, health system, satisfaction, and quality of life outcomes.

  • To explain documentation methodology in prioritizing care plan assistance, communication with clinicians and other care delivery stakeholders, outcome measurement, and case closure.


Comprehensive VB-ICM and VB-PICM assessments Adult and pediatric guided interviews Multi-domain care plans Outcome documentation Prioritized assistance and support 

Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  • Roger G. Kathol
    • 1
  • Rachel L. Andrew
    • 2
  • Michelle Squire
    • 3
  • Peter J. Dehnel
    • 4
  1. 1.Cartesian Solutions, Inc.™ and University of MinnesotaBurnsvilleUSA
  2. 2.Premera Blue Cross Mountlake TerraceUSA
  3. 3.ManahawkinUSA
  4. 4.Twin Cities Medical SocietyEdinaUSA

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