Abstract
The construction industry is a key industry that makes a significant contribution to the success of the economy of the country. To improve a construction performance, this paper utilizes the balanced scorecard approach to develop a causal loop diagram of construction performance. The results conclude six key factors, including (1) Financial, (2) Customer, (3) Internal Process, (4) Leadership, (5) Employee, and (6) Innovation factors, with a total of 27 associated items. A number of positive and negative loops are summarized to explain interrelationships among the key factors, as well as items, to better understand the construction performance, and plan for performance improvement. The study results will further be used to develop a dynamic model of construction performance, so that a construction company can proceed through to a better performance.
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Jantan, J. et al. (2018). Causal Relationships of Construction Performance Using the Balanced Scorecard. In: Şahin, S. (eds) 8th International Conference on Engineering, Project, and Product Management (EPPM 2017). EPPM 2017. Lecture Notes in Mechanical Engineering. Springer, Cham. https://doi.org/10.1007/978-3-319-74123-9_5
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DOI: https://doi.org/10.1007/978-3-319-74123-9_5
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