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Inside Domestic Outsourcing with Multiple Suppliers

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Global Outsourcing Discourse

Part of the book series: Technology, Work and Globalization ((TWG))

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Abstract

DUTCH is an integrated financial service company based in the Netherlands. It offers a wide range of financial services including insurance, banking, and mortgage products to consumers, businesses, and institutions. DUTCH is the product of over 15 years of mergers and acquisitions between co-operative and competing insurance companies. From 2012 it was hiring more than 22,000 employees in more than 10 business and service units.

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References

  • Feeny, D., Willcocks, L., & Lacity, M. (2005). Taking the Measure of Outsourcing Providers. Sloan Management Review, 46(3), 41–48.

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  • Willcocks, L. P., & Craig, A. (2008). The Outsourcing Enterprise: Building Core Retained Capabilities. Logica Internal Report.

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  • Willcocks, L., Cullen, S., & Craig, A. (2011). The Outsourcing Enterprise: From Cost Management to Collaborative Innovation. London: Palgrave.

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Lioliou, E., Willcocks, L.P. (2019). Inside Domestic Outsourcing with Multiple Suppliers. In: Global Outsourcing Discourse. Technology, Work and Globalization. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-319-74045-4_5

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