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International Conference on Business Process Management

BPM 2017: Business Process Management Workshops pp 361–373Cite as

SLA-Based Management of Human-Based Services in Business Processes for Socio-Technical Systems

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 308))

Abstract

Research and industry are focused on Collective Adaptive Systems (CAS) to keep up with the social changes in the way we work, conduct business and organize our societies. With advances in human computing, we can strengthen these systems with a crucial type of resources, namely people. However, while other resources in CAS are managed by Service Level Agreements (SLAs) in an automated way, human-based services are not. Considering the fact that not much work has been reported on SLAs in settings where human computation is an integral part of a process, this paper investigates SLAs for social computing, including non-functional parameters for human-based services, as well as privacy constraints. We investigate and evaluate SLA changes at runtime, which in turn influence elastic runtime social-collective adaptations, in processes designed to allow for elastic management of social collectives.

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Author information

Authors and Affiliations

  1. Distributed Systems Group, TU Wien, 1040, Vienna, Austria

    Mirela Riveni & Schahram Dustdar

  2. International University National University, Ho Chi Minh city, Vietnam

    Tien-Dung Nguyen

Authors
  1. Mirela Riveni
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  2. Tien-Dung Nguyen
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  3. Schahram Dustdar
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Corresponding author

Correspondence to Mirela Riveni .

Editor information

Editors and Affiliations

  1. Department of Service and Information System Engineering, Universitat Politècnica de Catalunya, Barcelona, Spain

    Ernest Teniente

  2. Humboldt-Universität zu Berlin, Berlin, Berlin, Germany

    Matthias Weidlich

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Riveni, M., Nguyen, TD., Dustdar, S. (2018). SLA-Based Management of Human-Based Services in Business Processes for Socio-Technical Systems. In: Teniente, E., Weidlich, M. (eds) Business Process Management Workshops. BPM 2017. Lecture Notes in Business Information Processing, vol 308. Springer, Cham. https://doi.org/10.1007/978-3-319-74030-0_27

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  • DOI: https://doi.org/10.1007/978-3-319-74030-0_27

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-74029-4

  • Online ISBN: 978-3-319-74030-0

  • eBook Packages: Computer ScienceComputer Science (R0)

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