Abstract
The focus of this paper is to find appropriate approaches to facilitate end-to-end SLA (Service Level Agreements) in complex projects environments using Peer-to-Peer Supply Chain Model, to establish and enforce service levels between each pair of component consumer/provider, so that the overall project requirements can be achieved at the best utility value (SLA). The Supply Chain Formation problem is described in terms of a directed acyclic graph where the nodes are represented by the component suppliers/consumers. Intelligent agents send messages in the name of component suppliers/consumers on three constraints (scope, time, cost) giving raise to SLAs. The SLAs are expressed as utility functions and it is concluded that in complex projects scenario where the graph is always a tree the proposed model will converge to the optimal solution and the best utility value will be propagated autonomously across all component providers within the project environment.
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Covaci, F.L. (2018). Optimizing Service Level Agreements in Peer-to-Peer Supply Chain Model for Complex Projects Management. In: Silaghi, G., Buchmann, R., Boja, C. (eds) Informatics in Economy. IE 2016. Lecture Notes in Business Information Processing, vol 273. Springer, Cham. https://doi.org/10.1007/978-3-319-73459-0_2
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