Cases of Business Excellence: Emphasis on Human Capital
This chapter introduces four cases of excellence where the emphasis is on the role and importance of human capital. These four organisations represent the retail, construction, and service sectors. The main aim of this chapter is to highlight the importance and relevance of human capital and people management in high-performing organisations. The chapter illustrates the various strategies that have helped these organisations in achieving high employee engagement. The best practices of these organisations mainly stem from excellence models and total quality management (TQM) foundations.