Skip to main content

Ideological Foundation

  • Chapter
  • First Online:

Part of the book series: The Enterprise Engineering Series ((TEES))

Abstract

Based on the insights of the ontological foundation, the ideological foundation presents normative and ethical considerations about enterprises and the human beings affected by them. After reflecting on the question as to why enterprises exist, the chapter provides empirical evidence and theoretical considerations for the importance of employee involvement for enterprise operational and strategic performance. Traditional views on obtaining adequate performance are criticized, and radically different views are presented. Given the importance of employee involvement, special attention is paid to employee behavior and motivation, and the enterprise conditions that determine behavior and motivation. For understanding these conditions, the conceptual enterprise model introduced in the chapter about the ontological foundation is indispensable. The chapter further argues that adequate employee behavior critically depends on enterprise coherence and consistency, which is thereby an important concern in enterprise design. As a consequence of the needed involvement of employees, the employee-centric theory of organization is outlined, which harmonizes ethical imperatives concerning employees and society at large with enterprise performance requirements. Despite strong arguments to adopt this theory of organization, the chapter sketches the disquieting discrepancy between the ideological viewpoints and the all-too-often bleak enterprise reality. Finally, the implications of the ideological foundation for enterprise governance and enterprise engineering are summarized.

This is a preview of subscription content, log in via an institution.

Buying options

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   69.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   89.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD   89.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  • Abramowitz, M., Stegun, I.: Handbook of Mathematical Functions. Dover, New York (1970)

    MATH  Google Scholar 

  • Achterberg, J., Vriens, D.: Organizations. Social Systems Conducting Experiments. Springer, Berlin (2010)

    Book  Google Scholar 

  • Adams, J.S., Towards an understanding of inequity. J. Abnorm. Soc. Psychol. November, 422–436 (1963)

    Google Scholar 

  • Adler, P.S.: The ‘learning bureaucracy’: New United Motor Manufacturing, Inc. In: Staw, B.M., Cummings, L.L. (eds.) Research in Organizational Behavior, vol. 15, pp. 111–194. JAI, Greenwich (1993a)

    Google Scholar 

  • Adler, P.S.: Time and motion regained. Harv. Bus. Rev. 71(1), 97–108 (1993b)

    Google Scholar 

  • Amabile, T.M.: How to kill creativity. Harv. Bus. Rev. 76(5), 77–87 (1998)

    Google Scholar 

  • Amsden, R.T., Ferratt, T.W.: TQM: the core paradigm changes. Bus. Horiz. 39(6), 6–14 (1996)

    Article  Google Scholar 

  • Andreu, R., Rosanas, J.M.: Manifesto for better management. A rational and humanistic view. In: Ricart Costa, J.E., Rosanas Marti, J.M. (eds.) Towards a New Theory of the Firm: Humanization of the Firm and the Management Profession. BBVA, Bilbao (2013)

    Google Scholar 

  • Andrews, K.: The concept of corporate strategy. In: de Wit, B., Meyer, R. (eds.) Strategy Synthesis. International Thomson Business Press, London (1999)

    Google Scholar 

  • Antle, R.: Accounting 101. In: Gandossy, R., Sonnenfeld, J. (eds.) Leadership and Governance from the Inside Out. Wiley, Hoboken, NJ (2004)

    Google Scholar 

  • Argyris, C.: Personality and Organization. Harper, New York (1957)

    Google Scholar 

  • Argyris, C.: Increasing Leadership Effectiveness. Wiley, New York (1976)

    Google Scholar 

  • Argyris, C.: Teaching smart people how to learn. Harv. Bus. Rev. 69(3), 99–109 (1991)

    Google Scholar 

  • Argyris, C.: Education for learning. Organ. Dynam. 21(3), 5–17 (1993)

    Article  Google Scholar 

  • Argyris, C.: Empowerment: the emperor’s new clothes. Harv. Bus. Rev. 76(3), 98–105 (1998)

    MathSciNet  Google Scholar 

  • Argyris, C., Schön, D.: Organizational Learning. Addison-Wesley, Reading, MA (1978)

    Google Scholar 

  • Armstrong, M.: Strategies for Human Resource Management. Kogan Page, London (1992)

    Google Scholar 

  • Aronson, D.T., Briggs, L.J.: Contributions of Gagné and Briggs to a prescriptive model of instruction. In: Reigeluth, C.M. (ed.) Instructional Design Theories and Models: An Overview of Their Current Status. Lawrence Erlbaum, Hillsdale, NJ (1983)

    Google Scholar 

  • Atkinson, R.L., Atkinson, R.C., Smith, E.E., Bem, D.J.: Introduction to Psychology. Harcourt Brace, Fort Worth (1993)

    Google Scholar 

  • Atwater, L., Penn, R., Rucker, L.: Personal qualities of charismatic leaders. Leader. Organ. Dev. J. 12(2), 7–10 (1991)

    Article  Google Scholar 

  • Badaracco, J.L., Webb, A.P.: Business ethics: a view from the trenches. Calif. Manag. Rev. 37(2), 8–28 (1995)

    Article  Google Scholar 

  • Baily, K.D.: Sociology and the New Systems Theory. State University of New York Press, New York (1994)

    Google Scholar 

  • Barker, R.C.: Financial performance measurement: not a total solution. Manag. Decis. 33(2), 31–39 (1995)

    Article  Google Scholar 

  • Barnard, C.: The Functions of the Executive. Harvard University Press, Cambridge, MA (1938)

    Google Scholar 

  • Barrett, F.J., Fry, R.E.: Appreciative Inquiry. Taos Institute Publications, Chagrin Falls, OH (2005)

    Google Scholar 

  • Bartlett, B.: Sarbanes-Oxley: Seriously Misconceived. National Center for Policy Analysis, August 10, 2005

    Google Scholar 

  • Bass, B.M.: Leadership and Performance Beyond Expectations. Free, New York (1985)

    Google Scholar 

  • Bassett, G.: The case against job satisfaction. Bus. Horiz. 37(3), 61–68 (1994)

    Article  MathSciNet  Google Scholar 

  • Baylor University: Round table on the integrity of financial reporting. In: Chew, D.H., Gillan, S.L. (eds.) Corporate Governance at the Crossroads. McGraw-Hill, New York (2005)

    Google Scholar 

  • Beer, S.: Designing Freedom. Wiley, Chichester (1974)

    Google Scholar 

  • Beer, M., Finnström, M., Schrader, D.: Why leadership training fails—and what to do about it. Harv. Bus. Rev. 94(10), 50–57 (2016)

    Google Scholar 

  • Belasco, J.A., Stayer, R.C.: Why empowerment doesn’t empower: the bankruptcy of current paradigms. Bus. Horiz. 37(2), 29–41 (1994)

    Article  Google Scholar 

  • Bell, C.R., Zemke, R.: The performing art of service management. Manag. Rev. July, 42–45 (1990)

    Google Scholar 

  • Belohlav, J.A.: Quality, strategy and competitiveness. Calif. Manag. Rev. 35(3), 55–67 (1993)

    Article  Google Scholar 

  • Bennett, R.: Organizational Behavior. Pitman, London (1991)

    Google Scholar 

  • Bennis, W.G.: On Becoming a Leader. Addison-Wesley, Reading, MA (1989a)

    Google Scholar 

  • Bennis, W.G.: Mortal stakes: where have all the leaders gone? In: Ott, J.S. (ed.) Classical Readings in Organizational Behavior. Brooks/Cole, Belmont, CA (1989b)

    Google Scholar 

  • Bennis, W.: Enron et al. The March of Folly. In: Gandossy, R., Sonnenfeld, J. (eds.) Leadership and Governance from the Inside Out. Wiley, Hoboken, NJ (2004)

    Google Scholar 

  • Bensaou, M., Earl, M.: The right mindset for managing information technology. Harv. Bus Rev. September–October, 119–128 (1998)

    Google Scholar 

  • Benson, R.J., Bugnitz, T., Walton, W.B.: From Business Strategy to IT Action. Wiley, Hoboken, NJ (2004)

    Google Scholar 

  • Berger, P., Luckmann, T.: The Social Construction of Reality. Penguin, London (1967)

    Google Scholar 

  • Berggren, C.: NUMMI vs. Uddevalla. Sloan Manag. Rev. Winter, 37–49 (1994)

    Google Scholar 

  • Berry L.L., Parasuraman, A.: Service marketing starts from within. Market. Manag. Winter, 25–34 (1992)

    Google Scholar 

  • Bhide, A.: How entrepreneurs craft strategies that work. Harv. Bus. Rev. 72(2), 150–161 (1994)

    Google Scholar 

  • Bielenberg, C.: Service quality from administration. Manag. Serv. 37(4), 20–22 (1993)

    Google Scholar 

  • Blake, R.R., Mouton, J.S.: Managerial facades. Adv. Manag. J. 31(3), 30–37 (1966)

    Google Scholar 

  • Block, P.: The Empowered Manager. Jossey-Bass, San Francisco, CA (1991)

    Google Scholar 

  • Blok, J. de, Pool, A.: Buurtzorg: menselijkheid boven bureaucratie. Boom Lemma, Den Haag (2010)

    Google Scholar 

  • Bloom, B.S. (ed.): Taxonomy of Educational Objectives. New York, Longman (1956)

    Google Scholar 

  • Bogle, J.C.: Somebody’s gotta keep an eye on these geniuses. In: Gandossy, R., Sonnenfeld, J. (eds.) Leadership and Governance from the Inside Out. Wiley, Hoboken, NJ (2004)

    Google Scholar 

  • Boje, D.M., Winsor, R.D.: The resurrection of taylorism: total quality management’s hidden agenda. J. Organ. Change Manag. 6(4), 57–70 (1993)

    Article  Google Scholar 

  • Bolman, L.G., Deal, T.E.: The organization as theater. In: Tsoukas, H. (ed.) New Thinking in Organizational Behavior. Butterworth-Heinemann, Oxford (1994)

    Google Scholar 

  • Bommer, W.H., Rich, G.A., Rubin, R.S.: Changing attitudes about change: longitudinal effects of transformational leader behavior on employee cynicism about organizational change. J. Organ. Behav. 26, 733–753 (2005)

    Article  Google Scholar 

  • Boonstra, J.J. (ed.): Dynamics of Organizational Change and Learning. Chichester, Wiley (2004)

    Google Scholar 

  • Boreham, P.: The myth of Post-Fordist management: work organization and employee discretion in seven countries. Manag. Decis. 30(6), 100–108 (1992)

    Google Scholar 

  • Bowen, D.E., Lawler III, E.E.: Empowering service employees. Sloan Manag. Rev. 36(4), 73–84 (1995)

    Google Scholar 

  • Bowles, M.L., Coates, G.: Image and substance: the management of performance as rhetoric or reality? Person. Rev. 22(2), 3–21 (1993)

    Article  Google Scholar 

  • Brancato, C.K.: New Corporate Performance Measures. The Conference Board, New York, Report Number 1118-95-RR (1995)

    Google Scholar 

  • Brennan, M.: Mismanagement and quality circles: how middle managers influence direct participation. Manag. Decis. 30(6), 35–45 (1992)

    Google Scholar 

  • Brickly, J.A., Smith, C.W., Zimmerman, J.L.: Corporate governance, ethics and organizational architecture. In: Chew, D.H., Gillan, S.L. (eds.) Corporate Governance at the Crossroads. McGraw-Hill, New York (2005)

    Google Scholar 

  • Brignall, S., Ballantine, J.: Performance measurement in service businesses revisited. Int. J. Serv. Ind. Manag. 7(1), 6–31 (1996)

    Article  Google Scholar 

  • Brink, G. van der, Jansen, T., Pessers, D.: Beroepszeer. Waarom Nederland niet goed werkt. Boom, Amsterdam (2005)

    Google Scholar 

  • Brockner, J.: Managing the effects of lay-offs on survivors. Calif. Manag. Rev. 34(2), 9–28 (1992)

    Article  Google Scholar 

  • Brodsky, E., Adamski, M.P.: Law of Corporate Officers and Directors. Clark Boardman Callaghan, New York (1995)

    Google Scholar 

  • Brown, M.: Organizational change cynicism: the role of employee involvement. Hum. Resour. Manag. 47(4), 667–686 (2008)

    Article  Google Scholar 

  • Bullock, R.J., Lawler, E.E.: Gainsharing: a few questions and fewer answers. Hum. Resour. Manag. 23(1), 23–40 (1984)

    Article  Google Scholar 

  • Burns, J.M.: Leadership. Harper, New York (1979)

    Google Scholar 

  • Burns, D.: Systematic Action Research. Policy, Bristol (2007)

    Google Scholar 

  • Burrell, G., Morgan, G.: Sociological Paradigms and Organizational Analysis. Ashgate, Farnham (1992)

    Google Scholar 

  • Buttery, E.A., Shadur, M.A.: Understanding corporate collapse. Manag. Decis. 29(5), 38–45 (1991)

    Article  Google Scholar 

  • Cadbury, A.: The Financial Aspects of Corporate Governance. Gee, London (1992)

    Google Scholar 

  • Campbell, J.P., Dunnette, D.M., Lawler, E.E., Weick, K.E.: Expectancy theory (1970). In: Ott, J.S. (ed.) Classical Readings in Organizational Behavior. Brooks/Cole, Belmont (1989)

    Google Scholar 

  • Capozzi, L., Rucci, S.R.: Crisis Management in the Age of Social Media. Business Expert, New York (2013)

    Google Scholar 

  • Carder, B., Clark, J.D.: The theory and practice of employee recognition. Qual. Progr. 25(12), 25–30 (1992)

    Google Scholar 

  • Carlson, J.: Moments of Truth. Ballinger, Cambridge, MA (1987)

    Google Scholar 

  • Carnevall, A.P.: America and the New Economy. Jossey-Bass, San Francisco, CA (1991)

    Google Scholar 

  • Carson, K.P., Cardy, R.L., Dobbins, G.H.: Performance appraisal as effective management or deadly management disease. Group Organ. Stud. 16(2), 143–159 (1991)

    Article  Google Scholar 

  • Casti, J.: Would-Be worlds. Wiley, New York (1997)

    Google Scholar 

  • Cave, A.: Employee relations: a new framework. In: Armstrong, M. (ed.) Strategies for Human Resource Management. Kogan Page, London (1992)

    Google Scholar 

  • Chang, Y.S., Labovitz, G., Rosansky, V.: Making Quality Work. HarperBusiness, New York (1993)

    Google Scholar 

  • Chew, W.B.: Measurement, coordination and learning in a multi-plant network. In: Kaplan, R.S. (ed.) Measures for Manufacturing Excellence. Harvard Business School Press, Boston, MA (1990)

    Google Scholar 

  • Chew, D.H., Gillan, S.L. (eds.): Corporate Governance at the Crossroads. New York, McGraw-Hill (2005)

    Google Scholar 

  • Christensen, C.M.: The Innovator’s Dilemma. Harvard Business School Press, Boston, MA (1997)

    Google Scholar 

  • Ciborra, C. (ed.): From Control to Drift. The Dynamics of Corporate Information Infrastructures. Oxford University Press, Oxford (2001)

    Google Scholar 

  • Ciborra, C.: The Labyrinths of Information. Oxford University Press, Oxford (2002)

    Google Scholar 

  • Ciulla, J.B.: The Working Life. The Promise and Betrayal of Modern Work. Crown Business, New York (2000)

    Google Scholar 

  • Coase, R.H.: The nature of the firm (1937). In: Williamson, O.E., Winter, S.G. (eds.) The Nature of the Firm. Oxford University Press, Oxford (1991a)

    Google Scholar 

  • Coase, R.H.: The nature of the firm: influence. In: Williamson, O.E., Winter, S.G. (eds.) The Nature of the Firm. Oxford University Press, Oxford (1991b)

    Google Scholar 

  • Coase, R.H.: The nature of the firm: meaning. In: Williamson, O.E., Winter, S.G. (eds.) The Nature of the Firm. Oxford University Press, Oxford (1991c)

    Google Scholar 

  • Cole, R.E.: Learning from the quality movement: what did and didn’t happen and why? Calif. Manag. Rev. 41(1), 43–73 (1998)

    Article  Google Scholar 

  • Cole, R.E., Bacdayan, P., White, B.J.: Quality, participation and competitiveness. Calif. Manag. Rev. 35(3), 68–81 (1993)

    Article  Google Scholar 

  • Colley, J.L., Doyle, J.L., Logan, G.W., Stettinius, W.: What Is Corporate Governance? McGraw-Hill, New York (2005)

    Google Scholar 

  • Collins, J., Porras, J.: Build to Last: Successful Habits of Visionary Companies. Harper, New York (1997)

    Google Scholar 

  • Conger, J.A., Kanungo, R.: Toward a behavioral theory of charismatic leadership in organizational settings. Acad. Manag. Rev. 12, 637–647 (1987)

    Google Scholar 

  • Cooke, R.: Human resource strategies for business success. In: Armstrong, M. (ed.) Strategies for Human Resource Management. Kogan Page, London (1992)

    Google Scholar 

  • Cooper, R.: Implementing an activity-based cost system. J. Cost Manag. Spring, 33–42 (1990)

    Google Scholar 

  • COSO: Internal Control—Integrated Framework. Executive Summary. www.coso.org (2013)

  • Crosby, P.B.: Quality Is Free. McGraw-Hill, New York (1979)

    Google Scholar 

  • Crossan, M.M., Lane, H.W., Hildebrand, T.: Organizational learning: theory to practice. In: Hendry, J., Johnson, G., Newton, J. (eds.) Strategic Thinking: Leadership and the Management of Change. Wiley, Chichester (1993)

    Google Scholar 

  • Csikszentmihalyi, M.: Flow. The Psychology of Optimal Experience. Harper and Row, New York (1990)

    Google Scholar 

  • Csoka, L.: Closing the Human Performance Gap. The Conference Board Europe, Report No. 1065-94-RR (1994)

    Google Scholar 

  • Daft, R.L.: Organization Theory and Design. South-Western, Mason, OH (2001)

    Google Scholar 

  • Dahler-Larsen, P.: Corporate culture and morality: Durkheim-inspired reflections on the limits of corporate culture. J. Manag. Stud. 31(1), 1–18 (1994)

    Article  Google Scholar 

  • Dale, B.G., Cooper, C.L.: Introducing TQM: the role of senior management. Manag. Decis. 32(1), 20–26 (1994)

    Article  Google Scholar 

  • Daniel, A.L.: Overcome the barriers to superior customer service. J. Bus. Strat. January/February, 18–24 (1992)

    Google Scholar 

  • Davis, S.M.: Future Perfect. Addison-Wesley, Reading, MA (1987)

    Google Scholar 

  • Deal, T.E., Kennedy, A.A.: Corporate Cultures. Addison-Wesley, Reading, MA (1982)

    Google Scholar 

  • Dean, J.W., Bowen, D.E.: Management theory and total quality: improving research and practice through theory development. Acad. Manag. Rev. 19(3), 392–418 (1994)

    Google Scholar 

  • Dean, J.W., Brandes, P., Dharwadkar, R.: Organizational cynicism. Acad. Manag. Rev. 23(2), 341–352 (1998)

    Google Scholar 

  • Deci, E.L.: Effects of externally mediated rewards on intrinsic motivation. J. Pers. Soc. Psychol. 18(1), 105–115 (1971)

    Article  Google Scholar 

  • Deci, E.L.: The effects of contingent and noncontingent rewards on intrinsic motivation. Organ. Behav. Hum. Perform. 8, 217–229 (1972)

    Article  Google Scholar 

  • Deming, W.E.: Out of the Crisis. Cambridge University Press, Cambridge (1986)

    Google Scholar 

  • Demsetz, H.: The theory of the firm revisited. In: Williamson, O.E., Winter, S.G. (eds.) The Nature of the Firm. Oxford University Press, Oxford (1991)

    Google Scholar 

  • Denison, D.R.: Corporate Culture and Organizational Effectiveness. Wiley, New York (1990)

    Google Scholar 

  • Denton, D.K.: The power of EI at Ford. J. Manag. Psychol. 6(3), 23–31 (1991)

    Article  Google Scholar 

  • DePree, M.: Leadership is an Art. Dell, New York (1989)

    Google Scholar 

  • Derksen, B.: Trends in Business, IT and OT 2017/2018. Business & IT Trends Institute, Leiden (2017)

    Google Scholar 

  • Dixon, M.M.: Organizational learning: a review of the literature with implications for HRD professionals. Hum. Resour. Q. 3(1), 29–49 (1992)

    Article  Google Scholar 

  • Doz, Y., Thanheiser, H.: Regaining competitiveness: a process of organizational renewal. In: Hendry, J., Johnson, G., Newton, J. (eds.) Strategic Thinking: Leadership and the Management of Change. Wiley, Chichester (1993)

    Google Scholar 

  • Drucker, P.: The Concept of the Corporation. John Day, New York (1946)

    Google Scholar 

  • Drucker, P.: Management. Harper, New York (1985)

    Google Scholar 

  • Drucker, P.F.: The new productivity challenge. Harv. Bus. Rev. November/December, 69–79 (1991)

    Google Scholar 

  • Drucker, P.: Managing for the Future. Truman Tally, New York (1992a)

    Google Scholar 

  • Drucker, P.: The new society of organizations. Harv. Bus. Rev. 70(5), 95–104 (1992b)

    Google Scholar 

  • Drucker, P.: The Post-Capitalist Society. HarperBusiness, New York (1993)

    Google Scholar 

  • Drummond, H., Chell, E.: Should organizations pay for quality? Person. Rev. 21(4), 3–11 (1992)

    Article  Google Scholar 

  • Easterby-Smith, M.: Creating a learning organization. Person. Rev. 19(5), 24–28 (1990)

    Article  Google Scholar 

  • Eccles, T.: The deceptive allure of empowerment. Long Range Plann. 26(6), 13–21 (1993)

    Article  Google Scholar 

  • Eckes, G.: The Six Sigma Revolution. Wiley, New York (2001)

    Google Scholar 

  • Economist: Sarbanes-Oxley, A price worth paying? May 2005

    Google Scholar 

  • Edosomwan, J.A.: The Baldrige award: focus on total customer satisfaction. Ind. Eng. July, 24–27 (1991)

    Google Scholar 

  • EFQM-Total Quality Management: The European Model for Self-Appraisal, Guidelines for Identifying and Addressing Total Quality Issues. The European foundation for Quality Management, Eindhoven (1992)

    Google Scholar 

  • Erickson, T.J., Beyond T.Q.M.: Creating the high performance business. Manag. Rev. July, 58–61 (1992)

    Google Scholar 

  • Espejo, R., Reyes, A.: Organizational Systems. Springer, Berlin (2011)

    Book  Google Scholar 

  • Evans, H., Ashworth, G.: Activity-based management: moving beyond adolescence. Manag. Account. 73(11), 26–30 (1995)

    Google Scholar 

  • Evans, H., Ashworth, G., Gooch, J., Davies, R.: Who needs performance management? Manag. Account. 74(11), 20–25 (1996)

    Google Scholar 

  • Eysenck, H.J.: Psychology Is About People. Penguin, London (1972)

    Google Scholar 

  • Feigenbaum, A.V.: Total Quality Control. McGraw-Hill, New York (1961)

    Google Scholar 

  • Festinger, L.: The motivating effect of cognitive dissonance (1958). In: Ott, J.S. (ed.) Classical Readings in Organizational Behavior. Brooks/Cole, Belmont, CA (1989)

    Google Scholar 

  • Filipczak, B.: Why no one likes your incentive program. Training. 30(8), 19–25 (1993)

    Google Scholar 

  • Findlaw.: www.findlaw.com (2002)

  • Finkelman, D.P., Goland, A.R.: The case of the complaining customer. Harv. Bus. Rev. 68(3), 9–21 (1990)

    Google Scholar 

  • Follett, M.P.: Collected papers. In: Metcalf, H.C., Urwick, L. (eds.) Dynamic Administration: The Collected Papers of Mary Parker Follett. Pitman, London (1941)

    Google Scholar 

  • Frey, R.: Empowerment or else. Harv. Bus. Rev. 71(5), 80–94 (1993)

    Google Scholar 

  • Friedman, M.: The social responsibility of business is to increase its profits. New York Times Magazine, September 13, 1970

    Google Scholar 

  • Frissen, P.H.A.: De Fatale Staat. Van Gennep, Amsterdam (2013)

    Google Scholar 

  • Fromm, E.: Escape from Freedom. Holt, Rinehart and Winston, New York (1941)

    Google Scholar 

  • Fromm, E.: The Sane Society. Holt, Rinehart and Winston, New York (1955)

    Google Scholar 

  • Fukuyama, F.: Trust. The Social Virtues and the Creation of Prosperity. Free, New York (1996)

    Google Scholar 

  • Galbraith, J.R.: Designing the innovation organization. Organ. Dynam. 10(11), 5–25 (1982)

    Article  Google Scholar 

  • Galbraith, J.K.: The Culture of Contentment. Houghton Mufflin, New York (1992)

    Google Scholar 

  • Gallo, H.L.: Profiting from Total Quality., The Conference Board, New York, Report No. 1048 (1993)

    Google Scholar 

  • Gandossy, R., Sonnenfeld, J.: I see nothing, i hear nothing, culture, corruption and apathy. In: Gandossy, R., Sonnenfeld, J. (eds.) Leadership and Governance from the Inside Out. Wiley, Hoboken, NJ (2004)

    Google Scholar 

  • Gannon, M.J.: Organizational Behavior. Little, Brown, Boston, MA (1979)

    Google Scholar 

  • Garvin, D.A.: Building a learning organization. Harv. Bus. Rev. 71(4), 78–91 (1993)

    Google Scholar 

  • Gerhart, B., Milkovich, G.T.: Employee compensation: research and practice. In: Dunnette, M.D., Hough, L. (eds.) Handbook of Industrial and Organizational Psychology, vol. 3, 2nd edn. Consulting Psychologists, Palo Alto, CA (1992)

    Google Scholar 

  • Ghoshal, S.: Bad management theories are destroying good management practices. Acad. Manag. Learn. Educ. 4(1), 75–91 (2005)

    Article  Google Scholar 

  • Ghoshal, S., Bartlett, C.A.: The Individualized Corporation. Harper Business, New York (1997)

    Google Scholar 

  • Gifford, B.D., Zammuto, R.F., Goodman, E.A.: The relationship between hospital unit culture and nurses’ quality of work life. J. Healthc. Manag. 47(1), 13–25 (2002)

    Article  Google Scholar 

  • Gillan, S.L.: Has pay for performance gone awry? Views from a corporate governance forum. In: Chew, D.H., Gillan, S.L. (eds.) Corporate Governance at the Crossroads. McGraw-Hill, New York (2005a)

    Google Scholar 

  • Gillan, S.L.: Option-based compensation: Panacea or Pandora’s box? In: Chew, D.H., Gillan, S.L. (eds.) Corporate Governance at the Crossroads. McGraw-Hill, New York (2005b)

    Google Scholar 

  • Goldratt, E.M.: Theory of Constraints. North River, Crotton-on Hudson, NY (1990)

    Google Scholar 

  • Goldratt, E.M., Cox, J.: The Goal. The Process of Ongoing Improvements. North River, Great Barrington, MA (2004)

    Google Scholar 

  • Gordon, G.C., DiTomaso, N.: Predicting corporate performance from organizational culture. J. Manag. Stud. 29(6), 783–798 (1992)

    Article  Google Scholar 

  • Goss, T., Pascale, R.T., Athos, A.: The reinvention of the roller coaster: risking the present for a powerful future. Harv. Bus Rev. 71(6), 97–108 (1993)

    Google Scholar 

  • Graham, H.T., Bennett, R.: Human Resources Management. Pitman, London (1989)

    Google Scholar 

  • Grant, R.M., Shani, R., Krishnan, R.: TQM’s challenge to management theory and practice. Sloan Manag. Rev. Winter, 25–35 (1994)

    Google Scholar 

  • Green, F.: Demanding Work: The Paradox of Job Quality in the Affluent Economy. Princeton University Press, Princeton, NJ (2006)

    Google Scholar 

  • Grembergen, W. van, Haes, S. de: Implementing Information Technology Governance. IGI, Hershey, PA (2008)

    Google Scholar 

  • Groot, N.: Senior executives and the emergence of local responsibilities in large organizations: a complexity approach to potentially better results. Doctoral thesis, University of Hertfordshire, October 2007

    Google Scholar 

  • Guimareas, T.: TQM’s impact on employee attitudes. TQM Mag. 8(1), 20–25 (1996)

    Article  Google Scholar 

  • Hall, B.J.: Six challenges in designing equity-based pay. In: Chew, D.H., Gillan, S.L. (eds.) Corporate Governance at the Crossroads. McGraw-Hill, New York (2005)

    Google Scholar 

  • Hambrick, D.C., Wowak, A.J.: Who do we want as our business leaders? How changes in the corporate milieu have brought about a new breed of CEO’s. In: Ricart Costa, J.E., Rosanes Marti, J.M. (eds.) Towards a New Theory of the Firm. Humanizing the Firm and the Management Profession. BBVA, Bilbao (2013)

    Google Scholar 

  • Hamel, G., Prahalad, C.K.: Competing for the future. Harv. Bus. Rev. 72(4), 122–128 (1994)

    Google Scholar 

  • Hamel, G., Välikangas, V.: The quest for resilience. Harv. Bus. Rev. September, 52–63 (2003)

    Google Scholar 

  • Handy, C.: Gods of Management. Arrow, London (1995)

    Google Scholar 

  • Harnett, D.L.: Introduction to Statistical Methods. Addison-Wesley, Reading, MA (1975)

    MATH  Google Scholar 

  • Hart, C.W.L.: The power of unconditional service guarantees. McKinsey Q. Summer, 72–86 (1989)

    Google Scholar 

  • Hart, O.D.: Incomplete contracts and the theory of the firm. In: Williamson, O.E., Winter, S.G. (eds.) The Nature of the Firm. Oxford University Press, Oxford (1991)

    Google Scholar 

  • Hart, C., Schlesinger, L.: The total quality management and the human resource professional: applying the Baldrige framework to human resources. Hum. Resour. Manag. 30(4), 433–454 (1991)

    Article  Google Scholar 

  • Hart, C.W.L., Heskett, J.L., Sasser, W.E.: The profitable art of service recovery. Harv. Bus. Rev. 68(4), 148–156 (1990)

    Google Scholar 

  • Hater, S., Bass, B.M.: Supervisors’ evaluations and subordinates’ perceptions of transformational and transactional leadership. J. Appl. Psychol. 73, 695–702 (1988)

    Article  Google Scholar 

  • Have, W.T.: Beter Presteren in de Thuiszorg. Master Thesis, Tilburgse School voor Politiek en Bestuur, Universiteit van Tilburg (2011)

    Google Scholar 

  • Hayes, R.H., Abernathy W.A.: Managing our way to economic decline. Harv. Bus. Rev. July–August, 138–149 (2007)

    Google Scholar 

  • Hayes, R.H., Pisano, G.P.: Beyond world class: the new manufacturing strategy. Harv. Bus. Rev. 72(1), 77–86 (1994)

    Google Scholar 

  • Hellgren, B., Melin, L.: The role of strategists’ ways-of-thinking in strategic change processes. In: Hendry, J., Johnson, G., Newton, J. (eds.) Strategic Thinking: Leadership and the Management of Change. Wiley, Chichester (1993)

    Google Scholar 

  • Helms, M.M., Hutchins, B.A.: Poor quality products: is their production unethical? Manag. Decis. 30(5), 35–46 (1992)

    Article  Google Scholar 

  • Helms, M.M., Wright, P.: External considerations: their influence on future strategic planning. Manag. Decis. 30(8), 4–11 (1992)

    Article  Google Scholar 

  • Henderson, J.C., Venkatraman, N.: Strategic alignment: leveraging information technology for transforming organizations. IBM Syst. J. 32(1), 4–16 (1993)

    Article  Google Scholar 

  • Hendry, J., Johnson, G., Newton, J.: Strategic Thinking: Leadership and the Management of Change. Wiley, Chichester (1993)

    Google Scholar 

  • Hersey, P., Blanchard, K.H.: Life cycle theory of leadership. In: Ott, J.S. (ed.) Classical Readings in Organizational Behavior. Brooks/Cole, Belmont, CA (1989)

    Google Scholar 

  • Herzberg, F.: One more time: how do you motivate your employees? Harv. Bus. Rev. January/February, 53–62 (1968)

    Google Scholar 

  • Heskett, J.L., Sasser, W.E., Hart, C.W.L.: Service Breakthroughs. Free, New York (1990)

    Google Scholar 

  • Hiromoto, T.: Another hidden edge—Japanese management accounting. Harv. Bus. Rev. July/August, 22–26 (1988)

    Google Scholar 

  • Hiromoto, T.: Restoring relevance of management accounting. J. Manag. Account. Res. 3(3), 1–15 (1991)

    Google Scholar 

  • Hock, D.: Birth of the Chaordic Age. Berrett-Koehler, San Francisco, CA (1999)

    Google Scholar 

  • Hodson, R., Roscigno, V.J.: Organizational success and worker dignity: complementary or contradictory? Am. J. Sociol. 110(3), 672–708 (2004)

    Article  Google Scholar 

  • Hoel, P.G.: Introduction to Mathematical Statistics. Wiley, New York (1962)

    MATH  Google Scholar 

  • Hofstede, G.: Cultures Consequences. International Differences in Work-Related Values. Sage, Beverly-Hills, CA (1986)

    Google Scholar 

  • Hofstede, G.: Cultures and Organizations. McGraw-Hill, London (1991)

    Google Scholar 

  • Holmes, A.: Federal IT flunks out. CIO Magazine May, 50–64 (2006)

    Google Scholar 

  • Holmstrom, B., Kaplan, S.N.: The state of US corporate governance: what’s right and what’s wrong. In: Chew, D.H., Gillan, S.L. (eds.) Corporate Governance at the Crossroads. McGraw-Hill, New York (2005)

    Google Scholar 

  • Hoogervorst, J.A.P.: Quality and Customer Oriented Behavior: Towards a Coherent Approach for Improvement. Eburon, Delft (1998)

    Google Scholar 

  • Hoogervorst, J.A.P.: The imperative for employee-centric organizing and its significance for enterprise engineering. Organ. Des. Enterprise Eng. 1(1), 43–58 (2017)

    Article  Google Scholar 

  • Hoogervorst, J.A.P.: Practicing Enterprise Governance and Enterprise Engineering—Applying the Employee-Centric Theory of Organization. Springer, Berlin (2018)

    Google Scholar 

  • Hoogervorst, J.A.P., Koopman, P.L., van der Flier, H.: Human resource strategy for the new ICT-driven business context. Int. J. Hum. Resour. Manag. 13(8), 1245–1265 (2002)

    Article  Google Scholar 

  • Hoogervorst, J.A.P., van der Flier, H., Koopman, P.L.: Implicit communication in organizations: the impact of culture, structure and management practices on employee behavior. J. Manag. Psychol. 19(3), 288–311 (2004)

    Article  Google Scholar 

  • Hoogervorst, J.A.P., Koopman, P.L., van der Flier, H.: Total quality management: the need for an employee centered approach. TQM Mag. 17(1), 92–106 (2005)

    Article  Google Scholar 

  • Hosking, D.M., Morley, I.E.: A Social Psychology of Organizing: People, Processes and Contexts. Harvester Wheatsheaf, Hemel Hempstead (1991)

    Google Scholar 

  • House, R.J.: A path-goal theory of leader effectiveness. Admin. Sci. Q. 16, 321–338 (1971)

    Article  Google Scholar 

  • House, R.J.: A 1976 theory of charismatic leadership. In: Hunt, J.G., Larson, L.L. (eds.) Leadership: The Cutting Edge. Southern Illinois University Press, Carbondale, IL (1977)

    Google Scholar 

  • Hurst, A.: The Performance Economy. Elevate, Boise (2014)

    Google Scholar 

  • IFAC: Enterprise Governance, Getting the Balance Right. International Federation of Accountants, New York (2004)

    Google Scholar 

  • Imai, M.: Kaizen. Random House, New York (1986)

    Google Scholar 

  • Imberman, W.: Gainsharing: a lemon or lemonade? Bus. Horiz. 39(1), 36–40 (1996)

    Article  Google Scholar 

  • ISACA: COBIT 5, A Business Framework for the Governance and Management of Enterprise IT. ISACA, Rolling Meadows, IL (2012a)

    Google Scholar 

  • ISACA: COBIT 5, Implementation. ISACA, Rolling Meadows, IL (2012b)

    Google Scholar 

  • Ivanov, S.: Why organizations fail: a conversation about american competitiveness. Int. J. Organ. Innovat. 4(1), 94–110 (2011)

    Google Scholar 

  • Jenkins, G.M.: The system approach. In: Midgley, G. (ed.) Systems Thinking, vol. 2. Sage, London (2003)

    Google Scholar 

  • Jensen, M.C.: Value maximization, stakeholder theory and the corporate objective function. In: Chew, D.H., Gillan, S.L. (eds.) Corporate Governance at the Crossroads. McGraw-Hill, New York (2005)

    Google Scholar 

  • Johnson, H.T.: Performance measurement for competitive excellence. In: Kaplan, R.S. (ed.) Measures for Manufacturing Excellence. Harvard Business School Press, Boston, MA (1990)

    Google Scholar 

  • Johnson, H.T.: Relevance Regained: From Top-Down Control to Bottom-Up Empowerment. Free, New York (2002)

    Google Scholar 

  • Johnson, H.T., Kaplan, R.S.: Relevance Lost. The Rise and Fall of Management Accounting. Harvard Business School Press, Boston MA (1987)

    Google Scholar 

  • Johnston, R.: Identifying the critical determinants of service quality in retail banking: importance and effect. Int. J. Bank Market. 15(4), 111–116 (1997)

    Article  Google Scholar 

  • Johnston, D.C.: The Fine Print. Portfolio/Penguin, New York (2012)

    Google Scholar 

  • Jones, H.G.: Motivation for higher performance at Volvo. Long Range Plann. 24(5), 92–105 (1991)

    Article  Google Scholar 

  • Juran, J.M.: Strategies for world-class quality. Qual. Progr. March, 81–85 (1991)

    Google Scholar 

  • Juran, J.M.: Departmental quality planning. Natl. Prod. Rev. 11(3, Summer), 287–300 (1992)

    Article  Google Scholar 

  • Kalakota, R., Robinson, M.: E-Business. Roadmap for Success. Addison-Wesley, Reading, MA (1999)

    Google Scholar 

  • Kanter, D.L., Mirvis, P.H.: The Cynical Americans: Living and Working in an Age of Discontent and Disillusionment. Jossey-Bass, San Francisco, CA (1989)

    Google Scholar 

  • Kaplan, R.S.: Limitations of cost accounting in advanced manufacturing environments. In: Kaplan, R.S. (ed.) Measures for Manufacturing Excellence. Harvard Business School Press, Boston, MA (1990)

    Google Scholar 

  • Kaplan, J.: Strategic IT Portfolio Management. PRTM, Waltham, MA (2005)

    Google Scholar 

  • Katz, D., Kahn, R.L.: The Social Psychology of Organizations. Wiley, New York (1978)

    Google Scholar 

  • Katzenbach, J.R., Smith, D.K.: The Wisdom of Teams. HarperBusiness, New York (1994)

    Google Scholar 

  • Kay, J.: The Foundations of Corporate Success: How Business Strategies Add Value. Oxford University Press, Oxford (1993)

    Google Scholar 

  • Keller, S., Price, C.: Beyond Performance. Wiley, Hoboken, NJ (2011)

    Google Scholar 

  • Kelly, K.: Out of Control. Addison-Wesley, Reading, MA (1994)

    Google Scholar 

  • Kerr, L.J.: Achieving world class performance step by step. Long Range Plann. 25(1), 46–52 (1992)

    Article  Google Scholar 

  • Kets de Vries, M.F.R.: Leiders, narren en bedriegers. Scriptum, Schiedam (1994a)

    Google Scholar 

  • Kets de Vries, M.F.R.: The Leadership Mystique. Insead, Fontainebleau, Report 94/08/ENT (1994b)

    Google Scholar 

  • Kets de Vries, M., Balazs, K.: Greed, vanity, and the grandiosity of the CEO character. In: Gandossy, R., Sonnenfeld, J. (eds.) Leadership and Governance from the Inside Out. Wiley, Hoboken, NJ (2004)

    Google Scholar 

  • Kets de Vries, M.F.R., Miller, D.: Narcissism and leadership: an object relations perspective. Hum. Relat. 38, 583–601 (1985)

    Article  Google Scholar 

  • Khurana, R.: From Higher Aims to Hired Hands. The Social Transformation of American Business Schools and the Unfulfilled Promise of Management as a Profession. Princeton University Press, Princeton, NJ (2007)

    Google Scholar 

  • Kim, D.H.: The link between individual and organizational learning. Sloan Manag. Rev. 35(1), 37–50 (1993)

    Google Scholar 

  • Kinlaw, D.: The Practice of Empowerment. Gower, Aldershot (1995)

    Google Scholar 

  • Kirby, J.: Battling with success. TQM Mag. 5(3, June), 27–30 (1993)

    Article  Google Scholar 

  • Kohn, A.: No Contest. The Case Against Competition. Houghton Mifflin, New York (1992)

    Google Scholar 

  • Kohn, A.: Why incentive plans cannot work. Harv. Bus. Rev. 71(5), 54–63 (1993)

    Google Scholar 

  • Kohn, A.: Punished by Rewards. Houghton Mifflin, New York (1999)

    Google Scholar 

  • Kolesar, P.J.: Vision, values, milestones: Paul O’Neill starts total quality at Alcoa. Calif. Manag. Rev. 35(3), 133–165 (1993)

    Article  Google Scholar 

  • Koopman, P.L.: Charismatisch leidershap, motivatie en prestatie. Gedrag en Organisatie. 4(5), 357–368 (1991)

    Google Scholar 

  • Koopman, P.L., Wierdsma, A.F.M.: Participatief management. In: Nieuw handboek A&O-Psychologie, van Loghum Slaterus, Deventer (1989)

    Google Scholar 

  • Kopelman, R.E., Brief, A.P., Guzzo, R.A.: The role of climate and culture in productivity. In: Schneider, B. (ed.) Organizational Climate and Culture. Jossey-Bass, San Francisco, CA (1990)

    Google Scholar 

  • Koss, E., Lewis, D.A.: Productivity or efficiency—measuring what we really want. Natl. Prod. Rev. 12(3), 273–284 (1993)

    Article  Google Scholar 

  • Kotter, J.P.: The Leadership Factor. Free, New York (1988)

    Google Scholar 

  • Kotter, J.P., Heskett, J.L.: Corporate Culture and Performance. Free, New York (1992)

    Google Scholar 

  • Kratzwohl, D.R.: A revision of Bloom’s taxonomy: an overview. Theor. Pract. 41(4), 212–218 (2002)

    Article  Google Scholar 

  • Kuhn, T.S.: The Structure of Scientific Revolutions. Chicago University Press, Chicago, IL (1962)

    Google Scholar 

  • Lacity, M.C., Hirschheim, R.: Information Systems Outsourcing. Myths, Metaphors and Realities. Wiley, Chichester (1993)

    Google Scholar 

  • Laloux, F.: Reinventing Organizations. Nelson Parker, Brussels (2014)

    Google Scholar 

  • Landa, L.N.: Descriptive and prescriptive theories of learning and instruction: an analysis of their relationships and interactions. In: Reigeluth, C.M. (ed.) Instructional Design Theories and Models: An Overview of Their Current Status. Lawrence Erlbaum, Hillsdale, NJ (1983a)

    Google Scholar 

  • Landa, L.N.: The algorithmic-heuristic theory of instruction. In: Reigeluth, C.M. (ed.) Instructional Design Theories and Models: An Overview of Their Current Status. Lawrence Erlbaum, Hillsdale, NJ (1983b)

    Google Scholar 

  • Lane, R.W.: Vigorous competition, cardinal virtues, and value creation. In: Gandossy, R., Sonnenfeld, J. (eds.) Leadership and Governance from the Inside Out. Wiley, Hoboken, NJ (2004)

    Google Scholar 

  • Latham, G.P., Wexley, K.N.: Increasing Productivity Through Performance Appraisal. Addison-Wesley, Reading, MA (1994)

    Google Scholar 

  • Lawler, E.E.: Strategic Pay. Jossey-Bass, San Francisco, CA (1990)

    Google Scholar 

  • Lawler, E.E., Jenkins, G.D.: Strategic reward systems. In: Dunnette, M.D., Hough, L. (eds.) Handbook of Industrial and Organizational Psychology, vol. 3, 2nd edn. Consulting Psychologists, Palo Alto, CA (1992)

    Google Scholar 

  • Leavitt, H.J.: Pathfinding, problem solving and implementing: the management mix. In: Leavitt, H.J., Pondy, L.R., Boje, D.M. (eds.) Readings in Managerial Psychology. University of Chicago Press, Chicago, IL (1989)

    Google Scholar 

  • LeBow, R., Spitzer, R.: Accountability: Freedom and Responsibility Without Control. Berrett-Koehler, San Francisco, CA (2002)

    Google Scholar 

  • Lee, C.: Performance appraisal. Can we ‘manage’ away the curse? Training May, 44–59 (1996)

    Google Scholar 

  • Leonard-Barton, D.: The factory as a learning laboratory. Sloan Manag. Rev. 34(1), 23–38 (1992)

    Google Scholar 

  • Levitt, T.: Industrialization of service. Harv. Bus. Rev. September/October, 63–74 (1972a)

    Google Scholar 

  • Levitt, T.: Production-line approach to service. Harv. Bus. Rev. September/October, 41–42 (1972b)

    Google Scholar 

  • Likert, R.: New Patterns of Management. McGraw-Hill, New York (1965)

    Google Scholar 

  • Lipman, V.: The Type B Manager. Leading Successfully in a Type A World. Prentice Hall, New York (2015)

    Google Scholar 

  • Locke, R.R.: The Collapse of the American Management Mystique. Oxford University Press, New York (1996)

    Book  Google Scholar 

  • Locke, A.E., Latham, G.P.: A Theory of Goal Setting and Task Performance. Prentice Hall, Englewood Cliffs, NJ (1990a)

    Google Scholar 

  • Locke, A.E., Latham, G.P.: Work motivation: the high performance cycle. In: Kleinbeck, U., Quast, H.H., Thierry, H., Häcker, H. (eds.) Work Motivation. Lawrence Erlbaum, Hillsdale, NJ (1990b)

    Google Scholar 

  • Loo, H.R. van der, Giljam, M.J.: De blinde vlekken van Total Quality Management. Tijdschrift voor Organisatiekunde en Sociaal Beleid 49(3), 202–217 (1995)

    Google Scholar 

  • Lund, K., Thomsen, C.: How to sustain the total quality management process after the first 12 months. TQM Mag. 6(5), 47–49 (1994)

    Article  Google Scholar 

  • Luthans, F.: Organizational Behavior. McGraw-Hill, New York (1992)

    Google Scholar 

  • Lynn, M.: Japanese industry in Europe: weighing costs and benefits. Int. Manag. 47(5, May), 36–38 (1992)

    Google Scholar 

  • Maas, J.G.V., Kamp, B.W.C.M.: Is er een remedie tegen de ISO-ziekte? Sigma, Tijdschrift over Integrale Kwaliteitszorg 1, 28–33 (1994)

    Google Scholar 

  • MacAvoy, P.W., Millstein, I.M.: The Recurrent Crises in Corporate Governance. Stanford University Press, Stanford, CA (2004)

    Google Scholar 

  • Maital, S.: Making better things, or make things better? IEEE Eng. Manag. Rev. 19(4), 44–45 (1991)

    Google Scholar 

  • Maizlish, B., Handler, R.: IT portfolio management step-by-step. Wiley, Hoboken, NJ (2005)

    Google Scholar 

  • Makridakis, S.: What can we learn from corporate failure? Long Range Plann. 24(4), 115–126 (1991)

    Article  Google Scholar 

  • Mannaert, H., Verelst, J., de Bruyn, P.: Normalized Systems Theory. Koppa, Kermt (2016)

    Google Scholar 

  • Martin, R.A.: Creating, maintaining and reinforcing a customer service culture. Int. J. Qual. Reliab. Manag. 9(1), 9–19 (1992)

    Article  Google Scholar 

  • Maslow, A.: A theory of human motivation. Psychol. Rev. 50, 370–396 (1943)

    Article  Google Scholar 

  • Mason, R., Mitroff, I.: Challenging Strategic Planning Assumptions. Wiley, New York (1981)

    Google Scholar 

  • Massenhove, F. van, Auwers, T.: De Collega’s Werken Thuis. Lannoo, Tielt (2012)

    Google Scholar 

  • Matlin, M.: Cognition. Holt, Rinehart and Winston, New York (1983)

    Google Scholar 

  • Maurer, R.: Caught in the Middle: A Leadership Guide for Partnership in the Workplace. Productivity, Cambridge, MA (1992)

    Google Scholar 

  • Maznevski, M.Z., Rush, J.C., White, R.E.: Drawing meaning from vision. In: Hendry, J., Johnson, G., Newton, J. (eds.) Strategic Thinking: Leadership and the Management of Change. Wiley, Chichester (1993)

    Google Scholar 

  • McClelland, D.C.: The urge to achieve (1966). In: Ott, J.S. (ed.) Classical Readings in Organizational Behavior. Brooks/Cole, Belmont, CA (1989)

    Google Scholar 

  • McConnell, J.V.: Understanding Human Behavior. Holt, Rinehart and Winston, New York (1974)

    Google Scholar 

  • McGregor, D.M.: The Human Side of Enterprise. McGraw-Hill, New York (1960)

    Google Scholar 

  • McKee, M.: North American perspective of Japanese TQM. In: Gallo, H.L. (ed.) Profiting from Total Quality. The Conference Board, New York, Report No. 1048 (1993)

    Google Scholar 

  • Messick, D.M., Bazerman, M.H.: Ethical leadership and the psychology of decision making. Sloan Manag. Rev. 37(2), 9–22 (1996)

    Google Scholar 

  • Meyerson, D., Martin, J.: Cultural change: an integration of three different views. In: Tsoukas, H. (ed.) New Thinking in Organizational Behavior. Butterworth-Heinemann, Oxford (1994)

    Google Scholar 

  • Mezias, J.J., Glynn, M.A.: The three faces of corporate renewal: institution, revolution and evolution. Strat. Manag. J. 14, 77–101 (1993)

    Article  Google Scholar 

  • Miles, R.E., Miles, G.: Some thoughts on theory X and theory Y economics. In: Ricart Costa, J.E., Rosanes Marti, J.M. (eds.) Towards a New Theory of the Firm. Humanizing the Firm and the Management Profession. BBVA, Bilbao (2013)

    Google Scholar 

  • Miller, M.H.: Is American corporate governance fatally flawed? In: Chew, D.H., Gillan, S.L. (eds.) Corporate Governance at the Crossroads. McGraw-Hill, New York (2005)

    Google Scholar 

  • Miller, A., Dess, G.: Strategic Management. McGraw-Hill, New York (1996)

    Google Scholar 

  • Mintzberg, H.: Mintzberg on Management. Free, New York (1989)

    Google Scholar 

  • Mintzberg, H.: The Rise and Fall of Strategic Planning. Free, New York (1994a)

    Google Scholar 

  • Mintzberg, H.: Rethinking strategic planning part I: pitfalls and fallacies. Long Range Plann. 27(3), 12–21 (1994b)

    Article  Google Scholar 

  • Mintzberg, H., Ahlstrand, B., Lampel, J.: Strategic Safari. Prentice-Hall, Hemel Hempstead (1998)

    Google Scholar 

  • Moore, G.: The microprocessor: engine of the technology revolution. Comm. ACM. 40(2), 112–114 (1997)

    Article  Google Scholar 

  • Moravec, M.: Bringing performance management out of the stone age. Manag. Rev. 85(2), 38–42 (1996)

    Google Scholar 

  • Morgan, G.: Images of Organizations. Sage, Beverly Hills, CA (2006)

    Google Scholar 

  • Morin, E.: The meaning of work in modern times. In: 10th World Congress on Human Resource Management, Rio de Janeiro, Brazil (2004)

    Google Scholar 

  • Moss Kanter, R.: The Change Masters. Simon and Schuster, New York (1983)

    Google Scholar 

  • Moss Kanter, R.: e-Volve!, Succeeding in the Digital Culture of Tomorrow. Harvard Business School Press, Boston, MA (2001)

    Google Scholar 

  • Moss Kanter, R.: How leaders restore confidence. In: Gandossy, R., Sonnenfeld, J. (eds.) Leadership and Governance from the Inside Out. Wiley, Hoboken, NJ (2004)

    Google Scholar 

  • Moss Kanter, R.: SuperCorp: How Vanguard Companies Create Innovation, Profits, Growth, and Social Good. Crown Business, New York (2009)

    Google Scholar 

  • Moss Kanter, R.: The institutional logic of great global firms. In: Ricart Costa, J.E., Rosanas Marti, J.M. (eds.) Towards a New Theory of the Firm: Humanization of the Firm and the Management Profession. BBVA, Bilbao (2013)

    Google Scholar 

  • Moss Kanter, R., Kao, J., Wiersema, F.: Innovation. Harper Business, New York (1997)

    Google Scholar 

  • Mukherjee, A.S., Jaikumar, R.: Managing Organizational Learning: Problem Solving Modes Used, on the Shop Floor, Fontainebleau, Insead Report 92/63/TM (1992)

    Google Scholar 

  • Mumford, A.: Individual and organizational learning. Manag. Decis. 30(6), 143–148 (1992)

    Article  Google Scholar 

  • Murphy, K.J., Zabojnik, J.: CEO pay and appointments: a market-based explanation of recent trends. Am. Econ. Rev. 94(2), 192–196 (2004)

    Article  Google Scholar 

  • Nadler, D.A., Lawler, E.E.: Motivation: a diagnostic approach (1977). In: Leavitt, H.J., Pondy, L.R., Boje, D.M. (eds.) Readings in Managerial Psychology. University of Chicago Press, Chicago, IL (1989)

    Google Scholar 

  • Naus, F., van Iterson, A., Roe, R.: Organizational cynicism: Extending the exit, voice, loyalty, and neglect model of employees’ responses to adverse conditions in the workplace. Hum. Relat. 60(5), 683–718 (2007)

    Article  Google Scholar 

  • Nevis, E.C., DiBella, A.J., Gould, J.M.: Understanding organizations as learning systems. Sloan Manag. Rev. 36(2), 73–85 (1995)

    Google Scholar 

  • Nolan, R.L., Croson, D.C.: Creative Destruction. Harvard Business School Press, Boston, MA (1995)

    Google Scholar 

  • Nonaka, I., Takeuchi, H.: The Knowledge Creating Company. Oxford University Press, New York (1995)

    Google Scholar 

  • Notter, J., Grant, M.: Humanize. How People-centric Organizations Succeed in a Social World. Que, Indianapolis, IN (2012)

    Google Scholar 

  • Nour, D.: Relationship Economics. Wiley, Hoboken, NJ (2011)

    Google Scholar 

  • Numerof, R., Abrams, M.N.: How to prevent the coming failure of quality. Qual. Progr. 27(12), 93–97 (1994)

    Google Scholar 

  • Oakland, J.S.: Total Quality Management. Butterworth-Heinemann, Oxford (1993)

    Google Scholar 

  • Oakland, J.S., Porter, L.J.: Cases in Total Quality Management. Butterworth-Heinemann, Oxford (1994)

    Google Scholar 

  • O’Connor, P.D.T.: Practical Reliability Engineering. Heyden, London (1981)

    Google Scholar 

  • Ohmae, K.: The Mind of a Strategist: The Art of Japanese Business. McGraw-Hill, New York (1982)

    Google Scholar 

  • O’Reilly, C.: Corporations, culture and commitment: motivation and social control in organizations. Calif. Manag. Rev. 31(4), 9–25 (1989)

    Article  Google Scholar 

  • Osterman, P.: Impact of IT on jobs and skills. In: Scott Morton, M.S. (ed.) The Corporation of the 1990s. Oxford University Press, New York (1991)

    Google Scholar 

  • Ott, J.S.: Classical Readings in Organizational Behavior. Brooks & Cole, Belmont, CA (1989)

    Google Scholar 

  • Ouchi, W.: Theory Z. Addison-Wesley, Reading, MA (1981)

    Google Scholar 

  • Parker, C., Lorenzini, R.N.: Social navigation: interpretation and influence of the culture change process. J. Strat. Change. 2(February), 33–55 (1993)

    Article  Google Scholar 

  • Parker, L.E., Price, R.H.: Empowered managers and empowered workers: the effects of managerial support and managerial perceived control on workers’ sense of control over decision making. Hum. Relat. 47(8), 911–928 (1994)

    Article  Google Scholar 

  • Pascale, R.T.: Managing on the Edge. Viking, London (1990)

    Google Scholar 

  • Pascale, R.T., Athos, A.G.: The Art of Japanese Management. Simon and Schuster, New York (1981)

    Google Scholar 

  • Pearson, C.A.L.: Autonomous workgroups: an evaluation at an industrial site. Hum. Relat. 45(9), 905–936 (1992)

    Article  Google Scholar 

  • Perks, C., Beveridge, T.: Guide to Enterprise IT Architecture. Springer, New York (2003)

    Google Scholar 

  • Peters, T.J.: Thriving on Chaos. Pan, London (1989)

    Google Scholar 

  • Peters, T.J., Austin, N.K.: A Passion for Excellence. Warner, New York (1985)

    Google Scholar 

  • Peters, J., Pauw, J.: De Intensieve Menshouderij. Scriptum, Schiedam (2005)

    Google Scholar 

  • Peters, T.J., Waterman, R.H.: In Search of Excellence. Warner, New York (1982)

    Google Scholar 

  • Peterson, R.R., O’Callaghan, R., Ribbers, P.M.A.: Information technology governance by design: investigating hybrid configurations and integration mechanisms. In: Proceedings of the International Conference on Information Systems, Brisbane, Australia, pp. 435–452 (2000)

    Google Scholar 

  • Pfeffer, J.: Competitive Advantage Through People: Unlashing the Power of the Workforce. Harvard Business School Press, Boston, MA (1994)

    Google Scholar 

  • Pfeffer, J.: Six dangerous myths about pay. Harv. Bus. Rev. 76(1), 109–119 (1998)

    Google Scholar 

  • Pfeffer, J.: What Where They Thinking: Unconventional Wisdom About Management. Harvard Business School Press, Boston, MA (2007)

    Google Scholar 

  • Pfeffer, J.: Building sustainable organizations: the human factor. Acad. Manag. Perspect. February, 34–45 (2010)

    Google Scholar 

  • Pfeffer, J., Sutton, R.: Hard Facts, Dangerous Half-Truths, and Total Nonsense. Harvard Business School Press, Boston, MA (2006)

    Google Scholar 

  • Pink, D.: Drive. Canongate, Edinburg (2009)

    Google Scholar 

  • Pirsing, R.: Zen and the Art of Motorcycle Maintenance. Bantam, New York (1975)

    Google Scholar 

  • Podolny, J., Khurana, R., Hill-Popper, M.L.: Revisiting the meaning of leadership. In: Staw, B.M., Kramer, R.M. (eds.) Research in Organizational Behavior, vol. 26, pp. 1–36. Elsevier, New York (2005)

    Google Scholar 

  • Porter, M.E.: Competitive Advantage: Creating and Sustaining Superior Performance. Free, New York (1985)

    Google Scholar 

  • Porter, L.W., Lawler, E.E.: Managerial Attitudes and Performance. Irwin, Homewood, IL (1968)

    Google Scholar 

  • Powell, T.C.: Total quality management as competitive advantage: a review and empirical study. Strat. Manag. J. 16(1), 15–37 (1995)

    Article  Google Scholar 

  • Prahalad, C.K., Hamel, G.: The core competence of the corporation. Harv. Bus. Rev. May/June, 79–91 (1990)

    Google Scholar 

  • Prahalad, C.K., Krishnan, M.S.: The dynamic synchronization of strategy and information technology. Sloan Manag. Rev. 43(4), 24–33 (2002)

    Google Scholar 

  • Prichard, R.D.: Organizational productivity. In: Dunnette, M.D., Hough, L. (eds.) Handbook of Industrial and Organizational Psychology, vol. 3, 2nd edn. Consulting Psychologists, Palo Alto, CA (1992)

    Google Scholar 

  • Prichard, R.D., Jones, S.D., Roth, P.L., Stuebing, K.K., Ekeberg, S.E.: Effects of group feedback, goal setting, and incentives on organizational productivity. J. Appl. Psychol. 73(2), 337–358 (1988)

    Article  Google Scholar 

  • Pym, D.: The politics and ritual of appraisals. Occup. Psychol. 47, 231–235 (1973)

    Google Scholar 

  • Quin, J.B.: Managing innovation: controlled chaos. Harv. Bus. Rev. May-June, 73–84 (1985)

    Google Scholar 

  • Quinn, R.E.: Beyond Rational Management. Jossey-Bass, San Francisco, CA (1988)

    Google Scholar 

  • Quinn, J.B.: Logical incrementalism. In: de Wit, B., Meyer, R. (eds.) Strategy Synthesis. International Thomson Business, London (1999)

    Google Scholar 

  • Radin, M.J.: The Fine Print, Vanishing Rights, and the Rule of Law. Princeton University Press, Princeton, NJ (2012)

    Google Scholar 

  • Reeve, J.: Understanding Motivation and Emotion. Wiley, Hoboken, NJ (2005)

    Google Scholar 

  • Rehfeld, J.E.: What working for a Japanese company taught me. Harv. Bus. Rev. November/December, 167–176 (1990)

    Google Scholar 

  • Reichheld, F.F.: Loyalty-based management. Harv. Bus. Rev. 71(2), 64–73 (1993)

    Google Scholar 

  • Reichheld, F.F.: The Loyalty Effect. Harvard Business School Press, Boston, MA (1996)

    Google Scholar 

  • Ricart Costa, J.E., Rosanes Marti, J.M. (eds.): Towards a New Theory of the Firm. Humanizing the Firm and the Management Profession. BBVA, Bilbao (2013)

    Google Scholar 

  • Ripley, R.E., Ripley, M.J.: Empowerment: the cornerstone to quality. Manag. Decis. 30(4), 20–43 (1992)

    Article  Google Scholar 

  • Robbins, S.P.: Organization Theory. Prentice-Hall, Englewood Cliffs, NJ (1990)

    Google Scholar 

  • Rock, D.: Why organizations fail. Fortune Mag. October 23, 2013

    Google Scholar 

  • Romano, R.: The Sarbanes-Oxley Act and the making of quack corporate governance. Yale Law Journal. 114, 1523–1604 (2005)

    Google Scholar 

  • Root, S.J.: Beyond COSO. International Control to Enhance Corporate Governance. Wiley, New York (1998)

    Google Scholar 

  • Rosen, S.: Transaction costs and internal labor markets. In: Williamson, O.E., Winter, S.G. (eds.) The Nature of the Firm. Oxford University Press, Oxford (1991)

    Google Scholar 

  • Ross, J.W., Weil, P., Robertson, D.C.: Enterprise Architecture as Strategy. Harvard Business School Press, Boston, MA (2006)

    Google Scholar 

  • Rost, J., Smith, A.: Leadership: a post industrial approach. Eur. Manag. J. 10(2), 193–201 (1992)

    Article  Google Scholar 

  • Rousseau, D.M.: Assessing organizational culture: a case for multiple methods. In: Schneider, B. (ed.) Organizational Climate and Culture. Jossey-Bass, San Francisco, CA (1990)

    Google Scholar 

  • Sadler, P.: Managerial Leadership in the Post Industrial Society. Gower, Aldershot (1989)

    Google Scholar 

  • Sanes, C.: Employee impact on service delivery. Manag Dev. Rev. 9(2), 15–20 (1996)

    Article  Google Scholar 

  • Sashkin, M.: Participative management remains an ethical imperative. Organ Dynam. 14(4), 62–74 (1989)

    Article  Google Scholar 

  • Sassen, J.: Japanese industry in Europe: steadily spreading efficiency. Int. Manag. 47(5, May), 39–42 (1992)

    Google Scholar 

  • Savage, C.M.: Fifth Generation Management. Digital, Burlington, MA (1990)

    Google Scholar 

  • Schein, E.H.: How can organizations learn faster? The challenge of entering the green room. Sloan Manag. Rev. 34(2), 85–92 (1993)

    Google Scholar 

  • Schein, E.H.: Organizational Culture and Leadership. Wiley, New York (2004)

    Google Scholar 

  • Schlesinger, L.A., Heskett, J.: The service driven service company. Harv. Bus. Rev. 69(5), 71–81 (1991)

    Google Scholar 

  • Schneider, B., Bowen, D.E.: The service organization: human resource management is crucial. Organ. Dynam. 21(4), 39–52 (1993)

    Article  Google Scholar 

  • Scholtes, P.R.: Total quality or performance appraisal: choose one. Natl. Prod. Rev. 12(3), 349–363 (1993)

    Article  MathSciNet  Google Scholar 

  • Schrage, M.: Shared Minds. The New Technologies of Collaboration. Random House, New York (1990)

    Google Scholar 

  • Schwaninger, M.: Intelligent Organizations. Springer, Berlin (2009)

    Google Scholar 

  • Scott Morton, M.S.: The Corporation of the 1990s. Oxford University Press, New York (1991)

    Google Scholar 

  • Scott-Morgan, P.: The Unwritten Rules of the Game. McGraw-Hill, New York (1994)

    Google Scholar 

  • Seddon, J.: The Case Against ISO 9000. Oak Tree, Dublin (2000)

    Google Scholar 

  • Seddon, J.: Freedom from Command and Control. Productivity, New York (2005)

    Google Scholar 

  • Seligman, M.E.P.: Flourish: A Visionary New Understanding of Happiness and Well-being. Free, New York (2011)

    Google Scholar 

  • Selznick, P.: Foundations of the theory of organization. Am. Sociol. Rev. 13(1), 25–35 (1948)

    Article  Google Scholar 

  • Selznick, P.: Leadership in Administration: A Sociological Approach. Harper Brothers, New York (1957)

    Google Scholar 

  • Semler, R.: Maverick. The Success Story Behind the World’s Most Unusual Workplace. Warner, New York (1993)

    Google Scholar 

  • Senge, P.: The Fifth Discipline. Doubleday, New York (1990a)

    Google Scholar 

  • Shank, J.K., Govindarajan, V.: The perils of cost allocations based on production volumes. Account. Horiz. December, 1–9 (1988)

    Google Scholar 

  • Shapiro, M.: Juridicalization of politics in the United States. Int. Polit. Sci. Rev. 15(2), 101–112 (1994)

    Article  MathSciNet  Google Scholar 

  • Shen, J., Benson, J., Huang, B.: High-performance work systems and teachers’ work performance: the mediating role of quality of working life. Hum. Resour. Manag. 53(5), 817–833 (2014)

    Article  Google Scholar 

  • Shook, J.: How to change a culture: lessons from NUMMI. MIT Sloan Manag. Rev. 50(2), 63–68 (2010)

    Google Scholar 

  • Shooman, M.L.: Probabilistic Reliability: An Engineering Approach. McGraw-Hill, New York (1968)

    MATH  Google Scholar 

  • Shycon, H.: Improved customer service: measuring the payoff. J. Bus. Strat. January/February, 13–17 (1992)

    Google Scholar 

  • Simon, H.A.: The Sciences of the Artificial. MIT Press, Cambridge, MA (1969)

    Google Scholar 

  • Simon, H.A.: Administrative Behavior. Free, New York, 1947, Fourth Edition (1997)

    Google Scholar 

  • Sisodia, R., Sheth, J., Wolfe, D.B.: Firms of Endearment. Upper Saddle River, NJ, Prentice Hall (2007)

    Google Scholar 

  • Skinner, B.F.: Science and Human Behavior. Free, New York (1953)

    Google Scholar 

  • Smircich, L., Morgan, G.: Leadership: the management of meaning. J. Appl. Behav. Sci. 18(3), 257–273 (1982)

    Article  Google Scholar 

  • Solomon, J., Solomon, A.: Corporate Governance and Accountability. Wiley, Chichester (2004)

    Google Scholar 

  • Sprenger, R.K.: De motivatiemythe. Pearson, Amsterdam (2001)

    Google Scholar 

  • Stacey, R.: Strategy as order emerging from chaos. Long Range Plann. 26(1), 10–17 (1993)

    Article  MathSciNet  Google Scholar 

  • Stacey, R.: Complexity and Group Processes. Brunner-Routledge, Hove (2003)

    MATH  Google Scholar 

  • Stacey, R., Griffin, D., Shaw, P.: Complexity and Management. Fad or Radical Challenge to Systems Thinking. Routledge, London (2000)

    Google Scholar 

  • Stanley, J.D., Meyer, J.P., Topolnytsky, L.: Organizational cynicism and resistance to organizational change. J. Bus. Psychol. 19(4), 429–459 (2005)

    Article  Google Scholar 

  • Staw, B.M.: Intrinsic and extrinsic motivation. In: Leavitt, H.J., Pondy, L.R., Boje, D.M. (eds.) Readings in Managerial Psychology. University of Chicago Press, Chicago, IL (1989)

    Google Scholar 

  • Stewart, G.B.: How to fix accounting—measure and report economic profit. In: Chew, D.H., Gillan, S.L. (eds.) Corporate Governance at the Crossroads. McGraw-Hill, New York (2005)

    Google Scholar 

  • Stratfield, P.J.: The Paradox of Control in Organizations. Complexity and Emergence in Organizations. Routledge, London (2001)

    Book  Google Scholar 

  • Sutton, R.: The ‘No Asshole Rule’: Building a Civilized Workplace and Surviving One That Isn’t. Warner, New York (2007)

    Google Scholar 

  • Symons, C.: IT Governance Framework. Forrester Research, March 2005

    Google Scholar 

  • Tabaksblat, M.: De Nederlandse corporate governance code. Den Haag, July 2003

    Google Scholar 

  • Taleb, N.N.: The Black Swan. The Impact of the Highly Improbable. Penguin, London (2010)

    Google Scholar 

  • Taylor, F.W.: The Principles of Scientific Management. Harper and Brothers, New York (1919)

    Google Scholar 

  • Taylor, A.: GM: some gain much pain. Fortune. 131(10), 46–50 (1995)

    Google Scholar 

  • Thierry, H.: Intrinsic motivation reconsidered. In: Kleinbeck, U., Quast, H.H., Thierry, H., Häcker, H. (eds.) Work Motivation. Lawrence Erlbaum, Hillsdale, NJ (1990)

    Google Scholar 

  • Thomas, A.B.: Controversies in Management. Routledge, Abingdon (2003)

    Google Scholar 

  • Thomason, G.F.: The management of personnel management. Manag. Decis. 30(6), 9–16 (1992)

    Google Scholar 

  • Tichy, N.M., Ulrich, D.O.: The leadership challenge—a call for the transformational leader. In: Ott, J.S. (ed.) Classical Readings in Organizational Behavior. Brooks/Cole, Belmont, CA (1989)

    Google Scholar 

  • Tillman, F.A., Berofsky, B., O’Connor, J.: Introductory Philosophy. Harper and Row, New York (1967)

    Google Scholar 

  • Toffler, B.L.: Shedding images and getting real about business responsibility. In: Gandossy, R., Sonnenfeld, J. (eds.) Leadership and Governance from the Inside Out. Wiley, Hoboken, NJ (2004)

    Google Scholar 

  • Townley, B.: Performance appraisal and the emergence of management. J. Manag. Stud. 30(2), 221–238 (1993)

    Article  Google Scholar 

  • Townsend, P.L.: Commit to Quality. Wiley, New York (1986)

    Google Scholar 

  • Transitieprogramma: Maatschappelijke Business Case (mBC) Buurtzorg Nederland, Versie 1.1, Juni 2009

    Google Scholar 

  • Trice, H.M., Beyer, J.M.: Studying organizational cultures through rites and ceremonies. Acad. Manag. Rev. 9(4), 633–669 (1984)

    Google Scholar 

  • Tsoukas, H.: New Thinking in Organizational Behavior. Butterworth-Heinemann, Oxford (1994)

    Google Scholar 

  • Tucker, R.C.: The Marx-Engels Reader. W.W. Norton, New York (1978)

    Google Scholar 

  • Urwick, L.: The Elements of Administration. Pitman, London (1947)

    Google Scholar 

  • US Government: Performance Results Act, 1993. http://govinfo.library.unt.edu/upr/library/misc/s.20html

  • Veen, P., Alblas, G., Geersing, J.: Mensen in Organisaties. Van Loghum B.V, Houten (1991)

    Google Scholar 

  • Vervest, P., Dunn, A.: How to Win Customers in the Digital World. Springer, Berlin (2000)

    Google Scholar 

  • Vinten, G.: Thriving on chaos: the route to management survival. Manag. Decis. 30(8), 22–28 (1992)

    Article  Google Scholar 

  • Vliet, A. van de: Order from chaos. Manag. Today November, 62–65 (1994)

    Google Scholar 

  • Vogel, D.: Business ethics: new perspectives on old problems. Calif. Manag. Rev. 33(4), 101–117 (1991)

    Article  Google Scholar 

  • Voss, C., Blackmon, K.: TQM and performance—data from Europe. In: EFQM, The 1995 Learning Edge Conference, Vienna, May 18–19, 1995

    Google Scholar 

  • Vroom, V.H.: Work and Motivation. Wiley, New York (1964)

    Google Scholar 

  • Vroom, V.H., Yetton, P.: Leadership and Decision Making. University of Pittsburgh Press, Pittsburgh, PA (1973)

    Book  Google Scholar 

  • Walton, C.C.: The Moral Manager. Harper, New York (1988)

    Google Scholar 

  • Weick, K.E.: Organizational culture as a source of high reliability. In: Tsoukas, H. (ed.) New Thinking in Organizational Behavior. Butterworth-Heinemann, Oxford (1994)

    Google Scholar 

  • Weick, K.E.: Sensemaking in Organizations. Sage, Thousand Oaks, CA (1995)

    Google Scholar 

  • Weil, P., Broadbent, M.: Leveraging the New Infrastructure. Harvard Business School Press, Boston, MA (1998)

    Google Scholar 

  • Weil, P., Ross, J.W.: IT Governance. How Top Performers Manage IT Decision Rights for Superior Results. Harvard Business School Press, Boston, MA (2004)

    Google Scholar 

  • Weil, P., Woodham, R.: Don’t Just Lead: Govern: Implementing Effective IT Governance. MIT Center for Information Systems Research, April 2002

    Google Scholar 

  • Weiner, B.: Theories of Motivation. Rand McNally, Chicago, IL (1972)

    Google Scholar 

  • Wentink, T.: Over kwaliteit gesproken. Tilburg University Press, Tilburg (1993)

    Google Scholar 

  • Wheatley, M.J.: Leadership and the New Science. Berrett-Koehler, San Francisco, CA (1994)

    Google Scholar 

  • Whipp, R., Pettigrew, A.: Leading change and the management of competition. In: Hendry, J., Johnson, G., Newton, J. (eds.) Strategic Thinking: Leadership and the Management of Change. Wiley, Chichester (1993)

    Google Scholar 

  • Whiteley, R.C.: The Customer Driven Company. Addison-Wesley, Reading, MA (1992)

    Google Scholar 

  • Wickens, P.: Steering the middle road to car production. Person. Manag. 25(6), 34–38 (1993)

    Google Scholar 

  • Wiegerink, E.: TQM betekent voortdurend zoeken naar verbeteringen. Elan. 8(6), 48–51 (1993)

    Google Scholar 

  • Wilkerson, J.L.: Merit pay—performance reviews. They just don’t work. Manag. Account. 765(12), 40–45 (1995)

    Google Scholar 

  • Wilkinson, A., Allen, P., Snape, E.: TQM and the management of labor. Manag. Decis. 30(6), 116–123 (1992)

    Google Scholar 

  • Williams, M.: A measure of success. TQM Mag. 5(3, June), 47–54 (1993)

    Article  MathSciNet  Google Scholar 

  • Williamson, O.E.: The logic of economic organization. In: Williamson, O.E., Winter, S.G. (eds.) The Nature of the Firm. Oxford University Press, Oxford (1991)

    Google Scholar 

  • Wills, G.: Enabling customers to drive your enterprise. Manag. Decis. 30(3), 12–22 (1992)

    Article  Google Scholar 

  • Wit, B. de, Meyer, R.: Strategy Synthesis. International Thomson Business, London (1999)

    Google Scholar 

  • Wonnacott, T.H., Wonnacott, R.J.: Introductory Statistics. Wiley, New York (1972)

    MATH  Google Scholar 

  • Wooldridge, A.: Masters of Management. HarperCollins, New York (2011)

    Google Scholar 

  • Wright, P., Pringle, C., Kroll, M.: Strategic Management: Text and Cases. Allyn and Bacon, Needham Heights, MA (1992)

    Google Scholar 

  • Yasuda, Y.: 40 Years, 20 Million Ideas. Productivity, Cambridge (1991)

    Google Scholar 

  • Yearout, S.L.: The secrets of improvement-driven organizations. Qual. Progr. 29(1), 51–56 (1996)

    Google Scholar 

  • Yukl, G.: Leadership in Organizations. Prentice Hall, Englewood Cliffs, NJ (2002)

    Google Scholar 

  • Zairi, M.: Measuring Performance for Business Results. Chapman and Hall, London (1994)

    Book  Google Scholar 

  • Zaleznik, A.: Managers and leaders are they different?, Harv. Bus. Rev. March/April, 126–135 (1992)

    Google Scholar 

  • Zeller, T.L., Gillis, D.M.: Achieving market excellence trough quality: the case of Ford Motor Company. Bus. Horiz. 38(3), 23–31 (1995)

    Article  Google Scholar 

  • Zemke, R.: Auditing customer service: look inside as well as out. Employ. Relat. Today Autumn, 197–203 (1989a)

    Google Scholar 

  • Zemke, R.: The Service Edge. Penguin, New York (1989b)

    Google Scholar 

  • Zuboff, S., Maxmin, J.: The Support Economy. Penguin, London (2003)

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Rights and permissions

Reprints and permissions

Copyright information

© 2017 Springer International Publishing AG, part of Springer Nature

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Hoogervorst, J.A.P. (2017). Ideological Foundation. In: Foundations of Enterprise Governance and Enterprise Engineering. The Enterprise Engineering Series. Springer, Cham. https://doi.org/10.1007/978-3-319-72107-1_4

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-72107-1_4

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-72106-4

  • Online ISBN: 978-3-319-72107-1

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics