The Challenge of Managing Knowledge Workers and Their Skills
Knowledge workers are people with a high degree of expertise; education is the main purpose of their jobs, which includes the processes of creation, distribution, and application of knowledge. One of the major challenges for today’s managers is to find the right tools to manage knowledge workers and measure their performance individually. The increased demand for employees who know how to use their professional skills and their talent to perform complex tasks within the organization has led to the emergence of opportunities, as well as challenges. The aim of this article is to identify and present what are the key skills of knowledge workers and what makes them so difficult to be managed by their superiors.
It is a fact that the only constant of this century is change, a change that targets all areas of activity and all processes that take place in organizations. Change in today’s organizations, say specialists, is a rule, rather than an exception. The new technologies and workforce diversity, as well as the processes of redesign and restructuring generate new pressures and expectations for all employees, regardless of hierarchical level, that require a positive, proactive approach toward change.
KeywordsKnowledge Skills Knowledge worker
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