Quality Management Determinants of Hospital Services Case Study: Pneumophthisiology Hospitals in Romania

  • Emilia Ciobanu
  • Maria Viorica Bedrule Grigoruta
  • Elisabeta Jaba
Conference paper
Part of the Springer Proceedings in Business and Economics book series (SPBE)


The present paper aims to study the influence of the determinants: category, size, and residence environment of the public hospitals of pneumophthisiology in Romania, on the quality management components through the opinion of their manager/director. The degree of satisfaction of human resources in the abovementioned hospitals depends on the importance given to the quality management components by the manager/director, influencing their commitment. Data were gathered using the questionnaire method (CHMQ) of hospital leadership, regarding quality management on its components and employees’ satisfaction in terms of working conditions, vocational training, and safety policy (health and safety) of the workplace. Each of the seven components of quality management, policy, objectives, planning, implementation, control, improvement, and commitment of human resources, is influenced by the size, category, and environment of the hospital. The importance given to quality management on its components influences all the processes of hospital management.


Hospital management Quality management Hospital leadership 


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Copyright information

© Springer International Publishing AG 2018

Authors and Affiliations

  • Emilia Ciobanu
    • 1
  • Maria Viorica Bedrule Grigoruta
    • 1
  • Elisabeta Jaba
    • 1
  1. 1.Romania Faculty of Economics and Business AdministrationAlexandru Ioan Cuza University of IaşiRomania

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