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Corporate Social Responsibility and Total Quality Management: The Stakeholders’ Value Creation Debate Revisited

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Entrepreneurial, Innovative and Sustainable Ecosystems

Part of the book series: Applying Quality of Life Research ((BEPR))

Abstract

Since both total quality management (TQM) and corporate social responsibility (CSR) consider the interest of either internal or external stakeholders, these approaches are generally considered appropriate corporate strategies to enhance organizations’ value in order to obtain sustainable competitive advantages. Through a comprehensive literature review, this chapter aims to systematize knowledge on how the implementation of strategies based on TQM and CSR principles may create stakeholders’ value and generate sustainable competitive advantages. More specifically the chapter aims to examine whether there is a relationship of complementarity between both and to analyse how a strategy based on both orientations may contribute to organizations’ sustainable performance while improving the quality of life. Overall the few results provide support to the idea that combined CSR-TQM approaches enable organizations to gain competitive advantages. Overall, this review highlights that when thought proactively and strategically, sustainability-based approaches combining CSR-TQM approaches are potential sources for obtaining sustainable competitive advantages and for improving quality of life of the workforce and citizens in local communities, in particular, and even of society in general.

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Acknowledgement

The authors are pleased to acknowledge financial support from Fundação para a Ciência e a Tecnologia (grant UID/ECO/04007/2013) and FEDER/COMPETE (POCI-01-0145-FEDER-007659).

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  1. Advanced Studies in Management & Economics Research Center (CEFAGE-UBI), Department of Management and Economics, University of Beira Interior, Covilhã, Portugal

    Luís Mendes

  2. University of Beira Interior, Covilhã, Portugal

    Dalila Dias

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  1. Luís Mendes
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  2. Dalila Dias
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Correspondence to Luís Mendes .

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  1. Department of Management and Economics, University of Beira Interior, Covilhã, Portugal

    João Leitão

  2. Department of Management and Economics, University of Beira Interior, Covilhã, Portugal

    Helena Alves

  3. Center for Global Business Research, University of Phoenix, Phoenix, Arizona, USA

    Norris Krueger

  4. Green Mountain College, Poultney, Vermont, USA

    Jacob Park

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Mendes, L., Dias, D. (2018). Corporate Social Responsibility and Total Quality Management: The Stakeholders’ Value Creation Debate Revisited. In: Leitão, J., Alves, H., Krueger, N., Park, J. (eds) Entrepreneurial, Innovative and Sustainable Ecosystems. Applying Quality of Life Research. Springer, Cham. https://doi.org/10.1007/978-3-319-71014-3_13

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