Corporate Social Responsibility and Total Quality Management: The Stakeholders’ Value Creation Debate Revisited

  • Luís MendesEmail author
  • Dalila Dias
Part of the Applying Quality of Life Research book series (BEPR)


Since both total quality management (TQM) and corporate social responsibility (CSR) consider the interest of either internal or external stakeholders, these approaches are generally considered appropriate corporate strategies to enhance organizations’ value in order to obtain sustainable competitive advantages. Through a comprehensive literature review, this chapter aims to systematize knowledge on how the implementation of strategies based on TQM and CSR principles may create stakeholders’ value and generate sustainable competitive advantages. More specifically the chapter aims to examine whether there is a relationship of complementarity between both and to analyse how a strategy based on both orientations may contribute to organizations’ sustainable performance while improving the quality of life. Overall the few results provide support to the idea that combined CSR-TQM approaches enable organizations to gain competitive advantages. Overall, this review highlights that when thought proactively and strategically, sustainability-based approaches combining CSR-TQM approaches are potential sources for obtaining sustainable competitive advantages and for improving quality of life of the workforce and citizens in local communities, in particular, and even of society in general.


Total quality management Corporate social responsibility Customer value Sustainability Competitive advantages Quality of life 



The authors are pleased to acknowledge financial support from Fundação para a Ciência e a Tecnologia (grant UID/ECO/04007/2013) and FEDER/COMPETE (POCI-01-0145-FEDER-007659).


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Copyright information

© Springer International Publishing AG 2018

Authors and Affiliations

  1. 1.Advanced Studies in Management & Economics Research Center (CEFAGE-UBI), Department of Management and EconomicsUniversity of Beira InteriorCovilhãPortugal
  2. 2.University of Beira InteriorCovilhãPortugal

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