The chapter discusses management systems, describing functional, hierarchical and hybrid systems. The concept of the goal matrix is introduced and the elements of the management systems needed to reach the goals are discussed: tasks, structure, team, style and support. The management process consist of planning, execution and supervision and takes the form of a circuit. Emphasis is placed on controllership as a key element of management support, with checking, auditing and feedback shown to be fundamental to success. Tools for the development of strategy are presented, as are the tasks of human resource management and finance management. We conclude this book with a discussion of the key aspects of auditing, paying particular attention to reporting and monitoring, since decision making has to be efficient and effective.
- Kaplan, R. S., & Norton, D. P. (1996). The balanced scorecard. Boston, MA: Harvard Business School Press.Google Scholar