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The Contribution of the Postal and Delivery Sector pp 145–159Cite as

How E-commerce Is Shaping a New Consumer-Focused Regulatory Framework for the European Parcel Delivery Market

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Part of the book series: Topics in Regulatory Economics and Policy ((TREP))

Abstract

Changing communication behavior has led postal operators to take advantage of new parcel delivery opportunities stemming from the growing e-commerce market. Until fairly recently, the parcel delivery sector was essentially a Business to Business (B2B) market, unregulated and left largely to pure parcel operators like UPS or Fedex. By contrast, the new e-commerce delivery market is mainly Business to Consumers (B2C) and as a result attracts regulatory attention, in particular the consumer protection rules applying throughout the European Union (EU).

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Notes

  1. 1.

    Proposal for a Regulation of the European Parliament and of the Council on cross-border parcel delivery services, May 25, 2016.

  2. 2.

    EC Eurobarometer 413: companies engaged in online activities, May 6, 2015.

  3. 3.

    Duch-Brown and Martens, ‘Barriers to firms’ cross-border e-commerce in the EU Digital Single Market’, JRC/IPTS Digital Economy Working Paper, 2015.

  4. 4.

    Okholm, H. B. et al., e-Commerce and delivery—A study of the state of play of EU parcel markets with particular emphasis on e-commerce, Copenhagen Economics for the European Commission, 2013.

  5. 5.

    EC communication on “coherent framework for building trust in the digital single market for e-commerce and online services’ adopted”—January 11, 2012.

  6. 6.

    EC green paper on “an integrated parcel delivery market for the growth of e-commerce in the EU”—November 29, 2012.

  7. 7.

    EC communication for a “roadmap for completing the single market for parcel delivery—build consumer trust in delivery services and encourage online sales”—December 16, 2013.

  8. 8.

    EC, Flash Eurobarometer 397, ‘Consumer attitudes towards cross-border trade and consumer protection’, 2014.

  9. 9.

    Cardona, M., Duch-Brown, N., and Martens, B., ‘Consumer perceptions of (cross-border) e-commerce in the EU Digital Single Market’, JRC/IPTS Digital Economy Working Paper, 2015.

  10. 10.

    EC communication for a Digital Single Market strategy for Europe—May 6, 2015.

  11. 11.

    EC public consultation on cross-border parcel delivery “Initiative to enhance the affordability, quality and convenience of cross-border parcel delivery”—May 5, 2015.

  12. 12.

    European Parliament’s lead Transport and Tourism (TRAN) committee draft report on the proposed Regulation on cross-border delivery, April 26, 2017.

  13. 13.

    European Parliament and Council Directive “on consumer rights”—October 25, 2011.

  14. 14.

    European Parliament and Council Directive “on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market” (e-Commerce Directive)—June 8, 2000.

  15. 15.

    European Parliament and Council Directive “on services in the internal market”—December 12, 2006.

  16. 16.

    European Parliament and Council Directive “on certain aspects of the sale of consumer goods and associated guarantees”—May 25, 1999.

  17. 17.

    European Parliament and Council Directive “on alternative dispute resolution for consumer disputes” (ADR)—May 21, 2013.

  18. 18.

    Directive 97/67/EC of the European Parliament and of the Council of December 15, 1997 on “common rules for the development of the internal market of Community postal services and the improvement of quality of service” (Postal Service Directive—consolidated version) as amended by Directive 2002/39/EC and Directive 2008/06/EC of February 20, 2008 with regard to “the full accomplishment of the internal market of Community postal services”.

  19. 19.

    European Parliament and Council Directive “on consumer rights”—October 25, 2011.

  20. 20.

    European Parliament and Council Directive “on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market” (e-Commerce Directive)—June 8, 2000.

  21. 21.

    European Parliament and Council Directive “on services in the internal market”—December 12, 2006.

  22. 22.

    European Parliament and Council Directive “on certain aspects of the sale of consumer goods and associated guarantees”—May 25, 1999.

  23. 23.

    European Parliament and Council Directive “on alternative dispute resolution for consumer disputes” (ADR)—May 21, 2013.

  24. 24.

    European Commission Communication on the implementation of the Services Directive—June 8, 2012.

  25. 25.

    European Parliament and Council Regulation 952/2013 laying down the Union Customs Code—October 9, 2013.

  26. 26.

    Proposal for a Council Directive amending Directive 2006/112/EC and Directive 2009/132/EC as regards certain value added tax obligations for supplies of services and distance sales of goods—December 1, 2016.

  27. 27.

    Post Europ position paper on the EC’s proposal for a Regulation of cross-border parcel delivery—January 16, 2017.

Bibliography

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Author information

Authors and Affiliations

  1. Cullen International, Auderghem, Belgium

    Virginie Alloo

Authors
  1. Virginie Alloo
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Correspondence to Virginie Alloo .

Editor information

Editors and Affiliations

  1. European University Institute, RSCAS, Florence School of Regulation Communication & Media, Florence, Italy

    Pier Luigi Parcu

  2. School of Public Policy, UMBC, Baltimore, Maryland, USA

    Timothy Brennan

  3. Rutgers Business School, Newark, New Jersey, USA

    Victor Glass

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Alloo, V. (2018). How E-commerce Is Shaping a New Consumer-Focused Regulatory Framework for the European Parcel Delivery Market. In: Parcu, P., Brennan, T., Glass, V. (eds) The Contribution of the Postal and Delivery Sector. Topics in Regulatory Economics and Policy. Springer, Cham. https://doi.org/10.1007/978-3-319-70672-6_11

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