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Capturing Stakeholder Engagement: CSR and Gender Equality in Global In-House Centres

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Global Sourcing of Digital Services: Micro and Macro Perspectives (Global Sourcing 2017)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 306))

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Abstract

Understanding the strategic relevance or significance of Corporate Social Responsibility (CSR) in the international offshore business process outsourcing (OBPO) context requires examination of the complexity of conflicting interests of competing stakeholders, philosophical and theoretical perspectives within the frameworks of different cultures, legal systems and attitudes. This research makes an original contribution to the study of CSR activities of organisations involved in OBPO. The findings could be useful for other researchers in the areas of CSR and compliance, for evaluating or comparing other programs, or used to assist businesses involved in OBPO to target their CSR strategies. This chapter investigates how CSR, particularly the contribution of CSR to gender equity in the workforce, as it is applied and implemented by organisations that engage in OBPO. It contributes to a stream of research that addresses critical success factors for OBPO relating to relationships and end-user customers.

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Authors and Affiliations

  1. School of Accounting, Curtin University, U1987, Bentley, WA, Australia

    Fay Davidson, John Wreford, Kevan Penter & Brian Perrin

Authors
  1. Fay Davidson
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  2. John Wreford
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  3. Kevan Penter
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  4. Brian Perrin
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Corresponding author

Correspondence to Fay Davidson .

Editor information

Editors and Affiliations

  1. Loughborough School of Business and Economics, Loughborough University, Loughborough, United Kingdom

    Ilan Oshri

  2. Aston Business School, Aston University, Birmingham, United Kingdom

    Julia Kotlarsky

  3. London School of Economics, London, United Kingdom

    Leslie P. Willcocks

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Davidson, F., Wreford, J., Penter, K., Perrin, B. (2017). Capturing Stakeholder Engagement: CSR and Gender Equality in Global In-House Centres. In: Oshri, I., Kotlarsky, J., Willcocks, L. (eds) Global Sourcing of Digital Services: Micro and Macro Perspectives. Global Sourcing 2017. Lecture Notes in Business Information Processing, vol 306. Springer, Cham. https://doi.org/10.1007/978-3-319-70305-3_6

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  • DOI: https://doi.org/10.1007/978-3-319-70305-3_6

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-70304-6

  • Online ISBN: 978-3-319-70305-3

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