Abstract
Involving users in the design of sharing economy services is important to realize the expected growth in this market. However, such involvement may be challenging due to the complexity and networked character of the service context. We present a case study showing how users’ online feedback on novel design concepts may represent a viable approach to user involvement. In particular, the feedback provides insight into the strengths and weaknesses of proposed concepts as well as suggestions of relevance to the subsequent design process. On the basis of the case study, lessons learnt are discussed, as is needed future research.
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Acknowledgement
The presented work is part of the Conserve & Consume project, funded by the Research Council of Norway (project no. 235526).
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Følstad, A., Chasanidou, D., Haugstveit, I.M., Halvorsrud, R. (2017). Involving Users in the Design of Sharing Economy Services. In: Kompatsiaris, I., et al. Internet Science. INSCI 2017. Lecture Notes in Computer Science(), vol 10673. Springer, Cham. https://doi.org/10.1007/978-3-319-70284-1_18
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DOI: https://doi.org/10.1007/978-3-319-70284-1_18
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