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International Conference on Digital Transformation and Global Society

DTGS 2017: Digital Transformation and Global Society pp 199–208Cite as

eGov Services’ Consumers in the Process of Innovations’ Diffusion: The Case from St. Petersburg

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Part of the book series: Communications in Computer and Information Science ((CCIS,volume 745))

Abstract

In this paper, we contribute to the research of e-government development from a demand-side. The study was carried out in groups of online services’ consumers, per E. Rogers adopter categories: innovators, early adopters, early majority, late majority, and laggards. The sociological survey has been conducted with the purpose to reveal differentiation of online services’ users. 450 respondents have been interviewed during the research.

The study concentrated on the following indicators connected with citizens or a demand-side: IT skills and Internet usage, online services usage, awareness of new services, level of satisfaction, and reasons of dissatisfaction with the portals.

The survey detected a frequent Internet usage, growth of citizens’ awareness of online services portal, interest to the interactive part of the portal, and 4 times increase of satisfaction with online services.

The authors proved recommendations for a smoother online services’ adoption by the late majority and laggards groups.

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Acknowledgments

This work was conducted with support of RFBR grant №. 16-36-60035 “The research of social efficiency of e-participation portals in Russia”.

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Authors and Affiliations

  1. ITMO University, Saint Petersburg, Russia

    Lyudmila Vidiasova & Andrei Chugunov

Authors
  1. Lyudmila Vidiasova
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  2. Andrei Chugunov
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Corresponding author

Correspondence to Lyudmila Vidiasova .

Editor information

Editors and Affiliations

  1. National Research University Higher School of Economics, St. Petersburg, Russia

    Daniel A. Alexandrov

  2. ITMO University, St. Petersburg, Russia

    Alexander V. Boukhanovsky

  3. ITMO University, St. Petersburg, Russia

    Andrei V. Chugunov

  4. National Research University Higher School of Economics, St. Petersburg, Russia

    Yury Kabanov

  5. National Research University Higher School of Economics, St. Petersburg, Russia

    Olessia Koltsova

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Vidiasova, L., Chugunov, A. (2017). eGov Services’ Consumers in the Process of Innovations’ Diffusion: The Case from St. Petersburg. In: Alexandrov, D., Boukhanovsky, A., Chugunov, A., Kabanov, Y., Koltsova, O. (eds) Digital Transformation and Global Society. DTGS 2017. Communications in Computer and Information Science, vol 745. Springer, Cham. https://doi.org/10.1007/978-3-319-69784-0_17

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  • DOI: https://doi.org/10.1007/978-3-319-69784-0_17

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-69783-3

  • Online ISBN: 978-3-319-69784-0

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