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Workshop on E-Business

WEB 2016: Internetworked World pp 13–21Cite as

Health Apps’ Functionalities, Effectiveness, and Evaluation

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 296))

Abstract

Positive user evaluation reflects success for a mobile application (app). When a health app fulfills their intended objective, it leads to higher usage and garners better evaluation. Although designing an app with a clear functionality is the key to success, but most apps are built with complex functionalities with confusing objectives that may not help a user’s end objective of managing their health. In this regard, this study explores how functionality and intended health effectiveness of an app influence evaluation. Tracking a set of 188 health apps for 14 weeks, we find that functionality and appeal positively impact the evaluation of the apps. On the other hand, when the apps offer advanced and complex functionalities that are not mature and not fully integrated, the appeal will fade resulting in negative evaluations. Managerial and research contributions of the findings are discussed.

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Author information

Authors and Affiliations

  1. University of Illinois Springfield, Springfield, IL, USA

    Yazan Alnsour

  2. Haworth College of Business, Western Michigan University, Kalamazoo, MI, USA

    Bidyut Hazarika

  3. Business School, University of Colorado Denver, Denver, CO, USA

    Jiban Khuntia

Authors
  1. Yazan Alnsour
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  2. Bidyut Hazarika
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  3. Jiban Khuntia
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Corresponding author

Correspondence to Yazan Alnsour .

Editor information

Editors and Affiliations

  1. University of Washington, Seattle, Washington, USA

    Ming Fan

  2. University of Turku, Turku, Finland

    Jukka Heikkilä

  3. University of Turku, Turku, Finland

    Hongxiu Li

  4. University of Illinois, Urbana-Champaign, Illinois, USA

    Michael J. Shaw

  5. Georgia Institute of Technology, Atlanta, Georgia, USA

    Han Zhang

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Alnsour, Y., Hazarika, B., Khuntia, J. (2017). Health Apps’ Functionalities, Effectiveness, and Evaluation. In: Fan, M., Heikkilä, J., Li, H., Shaw, M., Zhang, H. (eds) Internetworked World. WEB 2016. Lecture Notes in Business Information Processing, vol 296. Springer, Cham. https://doi.org/10.1007/978-3-319-69644-7_2

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  • DOI: https://doi.org/10.1007/978-3-319-69644-7_2

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-69643-0

  • Online ISBN: 978-3-319-69644-7

  • eBook Packages: Computer ScienceComputer Science (R0)

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