Product Knowledge Management Support for Customer-Oriented System Configuration

  • Alexander Smirnov
  • Nikolay ShilovEmail author
  • Andreas Oroszi
  • Mario Sinko
  • Thorsten Krebs
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 303)


Due to the changes in global markets, companies strive for attracting and retaining customers in various ways. The paper investigates the problem of product configuration knowledge management in a customer-oriented way and how it has been solved. The authors’ vision of required improvements in business processes and knowledge-based systems at the considered company is shared. Nevertheless, the presented work can give significant input to achieve benefits for component manufacturers that tend to become system vendors in general.


Knowledge management Customer view Application view Automation 



The research was supported partly by project funded by grant # 16-07-00375 of the Russian Foundation for Basic Research and research Program I.5 of the Presidium of the Russian Academy of Sciences (State Research no.0073-2015-0006). This work was also partially financially supported by Government of Russian Federation, Grant 074-U01.


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Copyright information

© Springer International Publishing AG 2017

Authors and Affiliations

  • Alexander Smirnov
    • 1
    • 2
  • Nikolay Shilov
    • 1
    • 2
    Email author
  • Andreas Oroszi
    • 3
  • Mario Sinko
    • 3
  • Thorsten Krebs
    • 4
  1. 1.SPIIRASSt. PetersburgRussia
  2. 2.ITMO UniversitySt. PetersburgRussia
  3. 3.Festo AG & Co.EsslingenGermany
  4. 4.encoway GmbHBremenGermany

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