Abstract
This chapter gives us an understanding of how the data has been collected and used for our study. It provides a brief overview of each of the three techniques for the model considered in measuring patient satisfaction. The three techniques used in this context are structural equational modelling, artificial neural network and support vector machines.
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Mohapatra, S., Ganesh, K., Punniyamoorthy, M., Susmitha, R. (2018). Methodology. In: Service Quality in Indian Hospitals. Advances in Theory and Practice of Emerging Markets. Springer, Cham. https://doi.org/10.1007/978-3-319-67888-7_4
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DOI: https://doi.org/10.1007/978-3-319-67888-7_4
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Online ISBN: 978-3-319-67888-7
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