Introduction

Abstract

The service industry has always been a topic of interest to researchers due to its multifaceted nature and continuous evolution. In particular, health-care services attract researchers due to rapid growth in the current scenario. Health-care industry is a wide and intensive form of services which are related to the well-being of human beings. Health care is a social sector, and it operated at state level with the help of central government in India. Health-care industry covers hospitals, health insurances, medical software, health equipments and pharmacy. The Indian health-care industry is estimated to reach USD 155 billion in terms of revenues by 2017, according to a study by LSI Financial Services (Web link 1). Over the next 5 years, the size of the health-care industry is expected to almost double driven by rise in per capita spending on health care, change in demographic profile, transition in disease profile, increase in health insurance penetration and fast-growing medical tourism market. The major inputs of health-care industries are as listed below:

• I. Hospitals

• II. Medical insurance

• III. Medical software

• IV. Health equipments