Abstract
This paper deals with the scheduling and routing problem in a Home Service organization, and we are more particularly interested in a real case problem, taking place in Bourgoin Jallieu (France). The aim of this work is to create a decision support tool to help the planners improving an existing planning. Many constraints must be taken into account, as legislation, competences or preferences. The planners face two key challenges: minimizing the travel time of the employees, and replacing an absence. For the first one, we propose a local search heuristic, and for the second one, we develop a dedicated heuristic. A tool with these two proposals has been implemented and has been tested with real data.
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Di Mascolo, M., Espinouse, ML., Gruau, P., Radureau, J. (2017). A Decision-Making Tool for the Calculation of a Robust Planning for Home Service Employees. In: Cappanera, P., Li, J., Matta, A., Sahin, E., Vandaele, N., Visintin, F. (eds) Health Care Systems Engineering. ICHCSE 2017. Springer Proceedings in Mathematics & Statistics, vol 210. Springer, Cham. https://doi.org/10.1007/978-3-319-66146-9_15
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DOI: https://doi.org/10.1007/978-3-319-66146-9_15
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