Abstract
One of the most common dilemmas faced today by organizations and their leaders is how to guarantee value from the high level IT investments, i.e. how organizations ensure expected benefits from this growth in IT investments. A superior understanding of how to deliver value to the business from IT initiatives is critical. Value should not be view only as a financial return, but also as other strategic factors that affect the business. This paper adopts a resource-based theory perspective to identify and propose a set of competences, resources, and practices, which contribute to develop and conceptualize an IT Value Management Capability Model, with an oriented practical perspective to existing IT Value Management professional frameworks, namely; COBIT 5 and Val IT 2.0. Based on literature findings, our model supports managers on developing resources, practices, and competences that contribute to business value and competitive advantage.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Notes
- 1.
A set of socially defined ways of doing things, in a specific domain, to achieve a defined and generally measurable outcome.
- 2.
For more information on the Skills Framework for the Information Age (SFIA), refer to www.sfia-online.org.
References
Kelly, S.C.: Failings in management and governance: report of the independent review into the events leading to the Co-operative Bank’s capital shortfall (2014)
Wilkin, C., Campbell, J., Moore, S., Van Grembergen, W.: Co-creating value from IT in a contracted public sector service environment: perspectives on COBIT and Val IT. J. Inf. Syst. 27(1), 283–306 (2013)
ITGI, Enterprise Value: Governance of IT Investments, The Val IT Framework 2.0. (2008)
ISACA, COBIT: A Business Framework for the Governance and Management of Enterprise IT. (2012)
ISO/IEC: ISO/IEC 38500:2015 - Information technology - Governance of IT for the organization (2015)
Schryen, G.: Revisiting IS business value research: what we already know, what we still need to know, and how we can get there. Eur. J. Inf. Syst. 22(2), 139–169 (2013)
Peppard, J., Ward, J.: Beyond strategic information systems: towards an IS capability. J. Strateg. Inf. Syst. 13(2), 167–194 (2004)
Ashurst, C., Doherty, N., Peppard, J.: Improving the impact of IT development projects: the benefits realization capability model. Eur. J. Inf. Syst. 17(4), 352–370 (2008)
Pereira, C., Ferreira, C.: Identification of IT value management practices and resources in COBIT 5. RISTI – Rev. IbĂ©rica Sist. e Tecnol. InformaĂ§Ă£o 2015(15), 17–33 (2015)
ITGI: Board Briefing on IT Governance, 2nd edn. IT Governance Institute (2003)
Weill, P., Ross, J.W.: IT Governance: How Top Performers Manage IT Decision Rights for Superior Results. Harvard Business School Press, Boston (2004)
Van Grembergen, W., De Haes, S., Guldentops, E.:Structures, processes and relational mechanisms for IT governance. In: Strategies for Information Technology Governance, IGI Global, pp. 1–36 (2004)
Peppard, J.: Unlocking the performance of the Chief Information Officer (CIO). Calif. Manag. Rev. 52(4), 73–99 (2010)
De Haes, S., Van Grembergen, W.: Enterprise Governance of Information Technology. Springer International Publishing, Cham (2015)
Laursen, M., Svejvig, P.: Taking stock of project value creation: a structured literature review with future directions for research and practice. Int. J. Proj. Manag. 34(4), 736–747 (2016)
Ali, S., Green, P., Robb, A.: Information technology investment governance: what is it and does it matter? Int. J. Acc. Inf. Syst. 18, 1–25 (2015)
Ashrafi, R., Mueller, J.: Delineating IT resources and capabilities to obtain competitive advantage and improve firm performance. Inf. Syst. Manag. 32(1), 15–38 (2015)
Chuang, S.H., Lin, H.N.: Performance implications of information-value offering in e-service systems: examining the resource-based perspective and innovation strategy. J. Strateg. Inf. Syst. 26(1), 22–38 (2017)
Barney, J.: Firm resources and sustained competitive advantage. J. Manag. 17(1), 99–120 (1991)
Barney, J.B.: Looking inside for competitive advantage. Acad. Manag. Exec. 9(4), 49–61 (1995)
Amit, R., Schoemaker, P.J.H.: Strategic assets and organizational rent. Strateg. Manag. J. 14(1), 33–46 (1993)
Seddon, P.B.: Implications for strategic IS research of the resource-based theory of the firm: a reflection. J. Strateg. Inf. Syst. 23(4), 257–269 (2014)
Lunardi, G.L., Maçada, A.C.G., Becker, J.L., Van Grembergen, W.: Antecedents of IT governance effectiveness: an empirical examination in Brazilian firms. J. Inf. Syst. 31(1), 41–57 (2017)
vom Brocke, J., Simons, A., Niehaves, B., Riemer, K., Plattfaut, R., Cleven, A.: Reconstructing the giant: on the importance of rigour in documenting the literature search process. In: 17th European Conference on Information Systems, pp. 2206–2217 (2009)
Amiri, A.K., Cavusoglu, H., Benbasat, I.: Enhancing strategic IT alignment through common language: using the terminology of the resource-based view or the capability-based view? In: International Conference on Information Systems, pp. 1–12 (2015)
Maes, K., De Haes, S., Van Grembergen, W.: Developing a value management capability: a literature study and exploratory case study. Inf. Syst. Manag. 32(2), 82–104 (2015)
Caldeira, M.: Understanding the Adoption and Use of Information Systems/Information Technology In Small And Medium-Sized Manufacturing Enterprises: A Study In Portuguese Industry. Cranfield University, Cranfield (1998)
WĂ³jcik, P.: Exploring links between dynamic capabilities perspective and resource-based view: a literature overview. Int. J. Manag. Econ. 45(1), 83–107 (2015)
Wang, N., Liang, H., Zhong, W., Xue, Y., Xiao, J.: Resource structuring or capability building? an empirical study of the business value of information technology. J. Manag. Inf. Syst. 29(2), 325–367 (2012)
Mithas, S., Ramasubbu, N., Sambamurthy, V.: How information managent capability influences firm performance. MIS Q. 35(1), 237–256 (2011)
Bartens, Y., De Haes, S., Lamoen, Y., Schulte, F., Voss, S.: On the way to a minimum baseline in IT governance: using expert views for selective implementation of COBIT 5. In: 2015 48th Hawaii International Conference on System Sciences, pp. 4554–4563, March 2015
Khani, N., Nor, K.M., Samani, M.B., Hakimpoor, H.: An empirical investigation of capability factors affecting strategic information system planning success. Int. J. Strateg. Inf. Technol. Appl. 3(2), 1–17 (2012)
Cragg, P., Caldeira, M., Ward, J.: Organizational information systems competences in small and medium-sized enterprises. Inf. Manag. 48(8), 353–363 (2011)
Maizlish, B., Handler, R.: IT Portfolio Management Step-by-Step: Unlocking the Business Value of Technology. Wiley, Hoboken (2005)
Pajić, A., Pantelić, O., Stanojević, B.: Representing IT performance management as metamodel. Int. J. Comput. Commun. Control 9(6), 758–767 (2014)
Webb, P., Pollard, C., Ridley, G.: Attempting to define IT governance: wisdom or folly? In: Proceedings of the Annual Hawaii International Conference on System Sciences, vol. 8, no. C, pp. 1–10 (2006)
Willcocks, L., Feeny, D., Olson, N.: Implementing core IS capabilities: feeny-willcocks IT governance and management framework revisited. Eur. Manag. J. 24(1), 28–37 (2006)
Feeny, D.F., Willcocks, L.P.: Re-designing the IS function around core capabilities. Long Range Plan. 31(3), 354–367 (1998)
Wade, M., Hulland, J.: Review: the resource-based view and information systems research: review, extension, and suggestions for future research. MIS Q. 28(1), 107–142 (2004)
Feeny, D.F., Willcocks, L.P.: Core IS capabilities for explointing information technology. Sloan Manag. Rev. 39(3), 9–21 (1998)
ISACA: Enabling Processes (2012)
Kim, M., Song, J., Triche, J.: Toward an integrated framework for innovation in service: a resource-based view and dynamic capabilities approach. Inf. Syst. Front. 17(3), 533–546 (2015)
Rungi, M.: How lifecycle influences capabilities and their development. Int. J. Manag. Proj. Bus. 8(1), 133–153 (2015)
Lentz, C.M.A., Gogan, J.L., Henderson, J.C.: A comprehensive and cohesive IT value management capability: case studies in the North Amercian life insurance industry. In: Proceedings of the 35th Annual Hawaii International Conference on System Sciences, vol. 0, no. c, pp. 1–10 (2002)
ITGI: Measuring and demonstrating the value of IT, pp. 1–25 (2005)
Ward, J.L., Daniel, E.: Benefits Management: Delivering Value from IS & IT Investments. Wiley, Hoboken (2006)
Peppard, J., Lambert, R., Edwards, C.: Whose job is it anyway?: organizational information competencies for value creation. Inf. Syst. J. 10(1), 291–322 (2000)
Pereira, C., Ferreira, C., Amaral, L.: Shape a business case process: an IT governance and IT value management practices viewpoint with COBIT 5.0. In: 17.a ConferĂªncia da AssociaĂ§Ă£o Portuguesa de Sistemas de InformaĂ§Ă£o (CAPSI’2017), pp. 60–75 (2017)
Masli, A., Richardson, V.J., Sanchez, J.M., Smith, R.E.: The business value of IT: a synthesis and framework of archival research. J. Inf. Syst. 25(2), 81–116 (2011)
Maes, K., De Bruyn, P., Oorts, G., Huysmans, P.: On the need for evolvability assessment in value management. In: Proceedings of the Annual Hawaii International Conference on System Sciences. pp. 4406–4415 (2014)
ISACA: COBIT 5 for Business Benefits Realization (2016)
Maes, K., Van Grembergen, W., De Haes, S.: Identifying multiple dimensions of a business case: a systematic literature review. Electron. J. Inf. Syst. Eval. 17(1), 47–59 (2014)
ISACA: Enabling Information (2013)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2017 Springer International Publishing AG
About this paper
Cite this paper
Pereira, C., Ferreira, C., Amaral, L. (2017). IT Value Management Capability Enabled with COBIT 5 Framework. In: Themistocleous, M., Morabito, V. (eds) Information Systems. EMCIS 2017. Lecture Notes in Business Information Processing, vol 299. Springer, Cham. https://doi.org/10.1007/978-3-319-65930-5_35
Download citation
DOI: https://doi.org/10.1007/978-3-319-65930-5_35
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-65929-9
Online ISBN: 978-3-319-65930-5
eBook Packages: Computer ScienceComputer Science (R0)