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Best Practices in Data Center Management: Case – KIO Networks

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Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)

Abstract

From interviews conducted in KIO Networks (Mexican Data Center) to individuals leading the Human Talent Management and Global Operations Management areas, this chapter presents a set of the best practices at KIO Networks, with a particular emphasis on the value of people and general recommendations on Data Center management. Regarding people, the recruitment, selection and training process is described, as well as the importance of the organization’s personnel in developing their competencies that allow them to improve their performance in the mission critical projects they take part in. Regarding processes, KIO considers that having the best human talent is as important as applying the best process certifications. KIO has also found it is important to learn how to recognize, implement and maintain those processes that generate value for the company, its customers, and the organization’s human capital.

Keywords

Data Center Best practices People Process ITSM 

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Copyright information

© Springer International Publishing AG 2017

Authors and Affiliations

  1. 1.Universidad Iberoamericana, ITESM & Universidad Anahuac, Customer Care AssociatesMonterreyMexico
  2. 2.Department of Systems and ComputingInstituto Tecnológico de DurangoDurangoMexico

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