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Exploring Factors Influencing Participant Drop-Out Behavior in a Living Lab Environment

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Nordic Contributions in IS Research (SCIS 2017)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 294))

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Abstract

The concept of “living lab” is a rather new phenomenon that facilitates user involvement in open innovation activities. The users’ motivations to contribute to the living lab activities at the beginning of the project are usually higher than once the activities are underway. However, the literature still lacks an understanding of what actions are necessary to reduce the likelihood of user drop-out throughout the user engagement process. This study aims to explore key factors that are influential on user drop-out in a living lab setting by engaging users to test an innovation during the pilot phase of the application’s development. The stability of the prototype, ease of use, privacy protection, flexibility of the prototype, effects of reminders, and timing issues are the key influential factors on user drop-out behavior. This paper summarizes the key lessons learned from the case study and points to avenues for future research.

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Notes

  1. 1.

    For an overview of the project and list of deliverables, please refer to: www.usemp-project.eu.

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Acknowledgments

This work was funded by the European Commission in the context of the FP7 project USEMP (Grant Agreement No. 611596), the Horizon 2020 project PrivacyFlag (Grant Agreement No. 653426), and the Horizon 2020 project U4IoT (Grant Agreement No. 732078). We would also like to thank all participants who helped us with their feedback during the application test and the post-test survey.

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Authors and Affiliations

  1. Information Systems, Luleå University of Technology, Luleå, Sweden

    Abdolrasoul Habibipour, Ali Padyab, Birgitta Bergvall-Kåreborn & Anna Ståhlbröst

Authors
  1. Abdolrasoul Habibipour
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  2. Ali Padyab
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  3. Birgitta Bergvall-Kåreborn
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  4. Anna Ståhlbröst
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Corresponding author

Correspondence to Abdolrasoul Habibipour .

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Editors and Affiliations

  1. Østfold University College, Halden, Norway

    Susanne Stigberg

  2. Østfold University College, Halden, Norway

    Joackim Karlsen

  3. Østfold University College, Halden, Norway

    Harald Holone

  4. Østfold University College, Halden, Norway

    Cathrine Linnes

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Habibipour, A., Padyab, A., Bergvall-Kåreborn, B., Ståhlbröst, A. (2017). Exploring Factors Influencing Participant Drop-Out Behavior in a Living Lab Environment. In: Stigberg, S., Karlsen, J., Holone, H., Linnes, C. (eds) Nordic Contributions in IS Research. SCIS 2017. Lecture Notes in Business Information Processing, vol 294. Springer, Cham. https://doi.org/10.1007/978-3-319-64695-4_3

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  • DOI: https://doi.org/10.1007/978-3-319-64695-4_3

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