Abstract
The traditional model of public administration operations has an inherent productivity flaw as it focuses on the activities of processing as opposed to the data of the cases to be processed. It is argued that an electronic forms-based model of operations in which the focus is laid on data would result in significant productivity increase. The paper presents the concept of the electronic forms-based processing as well as it describes the architectural elements of a unified integrated system in the context of the current Hungarian electronic government technical infrastructure. The conclusion is that existing architectural elements, if pragmatically applied, can be utilized into a system able to support hybrid, that is, both paper-based and computer system supported operations.
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Kiss, P.J., Klimkó, G. (2017). Electronic Forms-Based Model of Public Administration Operations. In: Kő, A., Francesconi, E. (eds) Electronic Government and the Information Systems Perspective. EGOVIS 2017. Lecture Notes in Computer Science(), vol 10441. Springer, Cham. https://doi.org/10.1007/978-3-319-64248-2_3
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DOI: https://doi.org/10.1007/978-3-319-64248-2_3
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