Working with Dignity and Respect: Improving Mental Health Services with Digital Stories

  • Patrick Cahoon
  • Carol Haigh
  • Tony Sumner


This chapter describes one of the longest-running Patient Voices digital storytelling projects and a long-standing collaboration between an NHS organisation delivering mental health care for people living in Bolton, the city of Manchester, Salford and Trafford and a wide range of specialist mental health and substance misuse services across Greater Manchester, a university, and Patient Voices. Cahoon, Haigh and Sumner describe how Greater Manchester Mental NHS Foundation Trust has been working with Patient Voices to help mental health service users and their carers create digital stories of their experiences of care. The stories have been used in induction, education and training, to influence discussions and decisions at Board level, to support clinical transformation, to raise awareness of mental health issues in the community, to understand quality from the perspective of the service user and to recruit new staff who share the organisation’s values. The authors describe the project, highlight some of the outcomes, outline the changes and improvements that have occurred within the Trust and consider the potential for wider transformation. Plans are now in place to continue this approach at GMMH, and a commitment has been made to produce a digital patient story in time for the November Trust Board meeting.

The stories created as part of this project can be viewed on the Patient Voices website at and


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Copyright information

© The Author(s) 2018

Authors and Affiliations

  • Patrick Cahoon
    • 1
  • Carol Haigh
    • 2
  • Tony Sumner
    • 3
  1. 1.Greater Manchester Mental Health NHS Foundation TrustPrestwichUK
  2. 2.Faculty of Health, Psychology and Social CareManchester Metropolitan UniversityManchesterUK
  3. 3.Patient Voices ProgrammePilgrim Projects LimitedLandbeachUK

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