Abstract
Dr Harland describes the process of discovering the Patient Voices Program and being inspired to embed a Patient Voices workshop within a Communication and Empathy training package designed for NHS staff. He discusses his views on the importance of self-reflection and empathic communication within NHS settings and briefly outlines the current state of communication and empathy research.
Dr Harland describes undertaking a feasibility research project to investigate the usefulness of the training package and the processes involved in recruiting to, and undertaking, the project. Finally, aided by quotes from participants in the project, Dr Harland discusses the project’s outcomes and the need for further work.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Dixon, A., Appleby, J., Ruth, R., Burge, P., Devlin, N., & Magee, H. (2010). Patient choice: How patients choose and how providers respond. London: Kings Fund.
Harland, N. (2013). People person. Pilgrim Projects. Retrieved March 2014, from http://www.patientvoices.org.uk/flv/0682pv384.htm
Harland, N. (2014). Does specific training of Physiotherapists improve clinical outcomes: Feasibility study consideration and results, a brief report. Journal of Physiotherapy Pain Association, 36, 10–14.
Mercer, S. W., & Reynolds, W. J. (2002). Empathy and quality care. British Journal of General Practice, 52, S9–S13.
Reynolds, W., & Scott, B. (1999). Empathy: A crucial component of the helping relationship. Journal of Psychiatry Mental Health Nurse, 6(5), 363–370.
Taylor, M. B. (1997). Compassion: Its neglect and importance. British Journal of General Practice, 47, 521–523.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2018 The Author(s)
About this chapter
Cite this chapter
Harland, N. (2018). Increasing Empathy: Digital Storytelling in Professional Development. In: Hardy, P., Sumner, T. (eds) Cultivating Compassion. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-319-64146-1_18
Download citation
DOI: https://doi.org/10.1007/978-3-319-64146-1_18
Published:
Publisher Name: Palgrave Macmillan, Cham
Print ISBN: 978-3-319-64145-4
Online ISBN: 978-3-319-64146-1
eBook Packages: Social SciencesSocial Sciences (R0)