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In this chapter, we utilize the line of process to outcome in mediation to present the findings. The previous literature review suggested that substantial attention has been attached to the outcome, but the understanding of the communication process between the victim and the offender is underdeveloped. Thus, this chapter draws on the field data, which were mainly collected by observations and interviews, to reveal the processes and the outcomes of mediation practices. Here, the process is defined as the sequence of the initiation of the mediation, the preparation for it, and the direct and indirect encounters between the victim and the offender; the outcome is defined as the results based on the agreement made between the two sides.
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