Abstract
This chapter focuses on the practicalities of what business executives need to do to get started with implementing AI. It provides a robust methodology for executives to follow that will help them develop their own Automation Strategy. It describes in detail the various elements that make up the strategy, including how to align it with business objectives, how to assess a business’s AI maturity and how to create a Heat Map of AI opportunities. It also includes details on how to create a business case that is relevant to AI, the specific challenges of change management with regard to AI, and how to develop a realistic roadmap to roll out the technology.
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Reference
Willcocks LP, Lacity MC (2016) Service automation: robots and the future of work. Steve Brookes Publishing Warwickshire, UK.
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Burgess, A. (2018). Starting an AI Journey. In: The Executive Guide to Artificial Intelligence. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-319-63820-1_6
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DOI: https://doi.org/10.1007/978-3-319-63820-1_6
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Publisher Name: Palgrave Macmillan, Cham
Print ISBN: 978-3-319-63819-5
Online ISBN: 978-3-319-63820-1
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