Abstract
Advances in information technology have motivated governments around the world to use it to improve their services. This initiative to electronify and transform their services has been termed e-Government, e-Governance, and e-Democracy. Built upon our prior work, we extend the ontology of e-Gov to include the quality of service. Next, we map the research on e-Gov services onto the ontology and visualize the current state of the research using the ontological map of monads and the dendrogram of clusters. Finally, we compare the research on e-Gov in different geographical regions—Africa, the Americas, Asia, Australia/New Zealand, and Europe. Overall, e-Gov research is selective and scattered; it is also regionally uneven. We conclude the chapter with a discussion on the implications of unbalanced e-Gov research.
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Sánchez-Ortiz, A., Ramaprasad, A., Syn, T. (2018). Comparative Analysis of E-Gov Services: An Ontology-Based Approach. In: Alcaide Muñoz, L., Rodríguez Bolívar, M. (eds) International E-Government Development . Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-319-63284-1_2
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DOI: https://doi.org/10.1007/978-3-319-63284-1_2
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