Skip to main content

Conflict

  • Chapter
  • First Online:
Book cover Conflict in Family Businesses
  • 1308 Accesses

Abstract

This chapter introduces conflict. It starts with the various definitions of conflict and the way it develops. Then the roles of conflict including both the positive and negative outcomes are discussed. Later, the causes of conflict in an organization are highlighted while discussing the different modules and types of conflict. Finally, the processes and stages through which conflict passes are further deliberated.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 44.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book
USD 59.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Afzalur Rahim, M. 2002. Toward a theory of managing organizational conflict. International Journal of Conflict Management 13 (3): 206–235.

    Article  Google Scholar 

  • Amason, A.C., and D.M. Schweiger. 1994. Resolving the paradox of conflict, strategic decision making, and organizational performance. International Journal of Conflict Management 5 (3): 239–253.

    Google Scholar 

  • Amason, A.C. 1996. Distinguishing the effects of functional and dysfunctional conflict on strategic decision making: Resolving a paradox for top management teams. Academy of Management Journal 39 (1): 123–148.

    Article  Google Scholar 

  • Antonioni, D. 1998. Relationship between the big five personality factors and conflict management styles. International journal of conflict management 9 (4): 336–355.

    Google Scholar 

  • Blake, R.R., and J.S. Mouton. 1985. The managerial grid III: The key to leadership excellence.

    Google Scholar 

  • Brahnam, S.D., T.M. Margavio, M.A. Hignite, T.B. Barrier, and J.M. Chin. 2005. A gender-based categorization for conflict resolution. Journal of management development 24 (3): 197–208.

    Google Scholar 

  • Brehmer, B. 1976. Social judgment theory and the analysis of interpersonal conflict. Psychological Bulletin 83 (6): 985.

    Article  Google Scholar 

  • Brown, L.D. 1995. Managing conflict among groups. The organizational behaviour reader, 6 ed., 317–328. Englewood Cliffs, NJ: Prentice-Hall.

    Google Scholar 

  • Burton, J., and F. Dukes. (eds.). 1990. Conflict: Readings in management and resolution. London: Springer.

    Google Scholar 

  • Carnevale, P.J., and A.M. Isen. 1986. The influence of positive affect and visual access on the discovery of integrative solutions in bilateral negotiation. Organizational Behavior and Human Decision Processes 37 (1): 1–13.

    Article  Google Scholar 

  • Conflict Management and Negotiation—Strategy, organization, levels, style, advantages, manager, definition, company, disadvantages (2016). Referenceforbusiness.com. http://www.referenceforbusiness.com/management/Comp-De/Conflict-Management-and-Negotiation.html. Accessed 19 Aug 2016.

  • Cox, T.H., and S. Blake. 1991. Managing cultural diversity: Implications for organizational competitiveness. The Executive 5 (3): 45–56.

    Google Scholar 

  • Darling, J.R., and C.E. Fogliasso. 1999. Conflict management across cultural boundaries: a case analysis from a multinational bank. European Business Review 99 (6): 383–392.

    Google Scholar 

  • De Dreu, C.K., and E. Vliert van de. (eds.). 1997. Using conflict in organizations. Thousand Oaks: Sage.

    Google Scholar 

  • De Dreu, C.K., and A.E. Van Vianen. 2001. Managing relationship conflict and the effectiveness of organizational teams. Journal of Organizational Behavior 22 (3): 309–328.

    Article  Google Scholar 

  • Digvijaysinh Thakore, D. 2013. Conflict and conflict management. IOSR Journal of Business And Management 8 (6): 7–16. http://dx.doi.org/10.9790/487x-0860716.

  • DuBrin, A.J. 1972. Practice of managerial psychology. Oxford: Pergamon Press.

    Google Scholar 

  • Eunson, B. 2012. Conflict management. Hoboken: Wiley.

    Google Scholar 

  • Glaser, C.L. 2000. The causes and consequences of arms races. Annual Review of Political Science 3 (1): 251–276.

    Article  Google Scholar 

  • Hall, J., and M.S. Williams. 1966. A comparison of decision-making performances in established and ad hoc groups. Journal of Personality and Social Psychology 3 (2): 214.

    Article  Google Scholar 

  • Hoffman, L.R. 1959. Homogeneity of member personality and its effect on group problem-solving. The Journal of Abnormal and Social Psychology 58 (1): 27.

    Article  Google Scholar 

  • Janis, I.L. 1972. Victims of groupthink: A psychological study of foreign-policy decisions and fiascoes. Boston: Houghton Mifflin Company.

    Google Scholar 

  • Jehn, K.A. 1995. A multimethod examination of the benefits and detriments of intragroup conflict. Administrative science quarterly 40 (2): 256–282.

    Google Scholar 

  • Jehn, K.A. 1997a. Affective and cognitive conflict in work groups: Increasing performance through value-based intragroup conflict. In Using conflict in organizations, 87–100.

    Google Scholar 

  • Jehn, K.A. 1997b. A qualitative analysis of conflict types and dimensions in organizational groups. Administrative Science Quarterly 42 (3): 530–557.

    Google Scholar 

  • Jehn, K.A., and E.A. Mannix. 2001. The dynamic nature of conflict: A longitudinal study of intragroup conflict and group performance. Academy of Management Journal 44 (2): 238–251.

    Article  Google Scholar 

  • Johns, G., and A.M. Saks. 2005. Organizational behavior: Understanding and managing life at work. Toronto: Pearson Education.

    Google Scholar 

  • Kellermanns, F.W., and K.A. Eddleston. 2004. Feuding families: When conflict does a family firm good. Entrepreneurship Theory and Practice 28 (3): 209–228.

    Article  Google Scholar 

  • Kumar, R. 1987. Affect, cognition and decision making in negotiation: A conceptual integration. In The International Conference of Conflict Management Group, The Proceedings of the International Conference of Conflict Management Group.

    Google Scholar 

  • Kydd, A. 1997. Game theory and the spiral model. World Politics 49 (03): 371–400.

    Article  Google Scholar 

  • Pinkley, R.L. 1990. Dimensions of conflict frame: Disputant interpretations of conflict. Journal of Applied Psychology 75 (2): 117.

    Article  Google Scholar 

  • Pondy, L.R. 1967. Organizational conflict: Concepts and models. Administrative Science Quarterly 12 (2): 296–320.

    Google Scholar 

  • Pruitt, D.G. 2009. Escalation and de-escalation in asymmetric conflict†. Dynamics of Asymmetric Conflict 2 (1): 23–31.

    Article  Google Scholar 

  • Rahim, A., and T.V. Bonoma. 1979. Managing organizational conflict: A model for diagnosis and intervention. Psychological Reports 44: 1323–1344.

    Google Scholar 

  • Robbins, S.P. 1974. Managing organizational conflict: A nontraditional approach. Upper Saddle River, NJ: Prentice-Hall.

    Google Scholar 

  • Robbins, S.P., and T.A. Judge. 2007. Organizational behavior. Upper Saddle River: Prentice Hall.

    Google Scholar 

  • Schmidt, S.M., and T.A. Kochan. 1972. Conflict: Toward conceptual clarity. Administrative Science Quarterly 17 (3): 359–370.

    Google Scholar 

  • Sidhu, D.N.S. 2013. Conflict management styles of workers. EXCEL International Journal of Multidisciplinary Management Studies 3 (7): 77–88.

    Google Scholar 

  • Thomas, K. 1992. Conflict and negotiation processes in organizations. In Handbook of industrial and organizational psychology, vol. 3, ed. M. Dunnette, and L. Hough, 651–717. Palo Alto, CA: Consulting Psychologists Press.

    Google Scholar 

  • Vokić, N.P., and S. Sontor. 2009. Conflict management styles in Croatian enterprises—The relationship between individual characteristics and conflict handling styles. FEB Working Series (Paper No. 09–05), Faculty of Economics and Business–Zagreb.

    Google Scholar 

  • Wall, J.A., and R.R. Callister. 1995. Conflict and its management. Journal of Management 21 (3): 515–558.

    Article  Google Scholar 

  • Whyte, W.F. 1948. Human relations in the restaurant industry. McGraw-Hill: New York.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Josiane Fahed-Sreih .

Rights and permissions

Reprints and permissions

Copyright information

© 2018 The Author(s)

About this chapter

Cite this chapter

Fahed-Sreih, J. (2018). Conflict. In: Conflict in Family Businesses. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-319-62852-3_1

Download citation

Publish with us

Policies and ethics