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Digital Technology and Organizational Change pp 241–256Cite as

The Digital Employee Experience: Discovering Generation Z

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Part of the book series: Lecture Notes in Information Systems and Organisation ((LNISO,volume 23))

Abstract

Nowadays, organizations face the co-presence of three generations of workers (“baby boomers”, Xers and Yers). However, another generation will join the workforce in the next years: the generation Z. Accordingly, companies must be able to understand their characteristics and expectations, in order to manage their generation mix. This study aims to fulfill a consistent gap in the extant literature, also providing important managerial implications, when formulating three propositions: (a) there are specific aspects which Zers give more importance when choosing their job; (b) the use of technology and the typology of technological devices characterize the digital employee experience of the generation Z; and (c) the entry of the new generation of workers has an impact on diversity management practices within organizations. After a comprehensive review of the literature, we analyze and discuss the results of a survey among 298 young people, belonging to the generation Z. The findings reveal both a universal profile of the future generation of workers, together with their digital behaviors.

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Author information

Authors and Affiliations

  1. Department of Management, Sapienza University of Rome, Via del Castro Laurenziano 9, 00161, Rome, Italy

    Chiara Meret, Silvia Fioravanti, Michela Iannotta & Mauro Gatti

Authors
  1. Chiara Meret
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  2. Silvia Fioravanti
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  3. Michela Iannotta
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  4. Mauro Gatti
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Correspondence to Chiara Meret .

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Editors and Affiliations

  1. Department of Business Administration, University of Verona, Verona, Italy

    Cecilia Rossignoli

  2. Department of Economics and Management, University of Sassari, Sassari, Italy

    Francesco Virili

  3. Department of Business and Management, LUISS University, Rome, Italy

    Stefano Za

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Meret, C., Fioravanti, S., Iannotta, M., Gatti, M. (2018). The Digital Employee Experience: Discovering Generation Z. In: Rossignoli, C., Virili, F., Za, S. (eds) Digital Technology and Organizational Change. Lecture Notes in Information Systems and Organisation, vol 23. Springer, Cham. https://doi.org/10.1007/978-3-319-62051-0_20

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