Resources and Agile Procurement
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This chapter analyzes the human resources contribution to agile procurement. Key resources and key activities are the most important components of any initiative to improve processes. This chapter dedicates particular attention to the selection, management, and improvement of the human talents in the organization. Resources have different characteristics in the different types of industries. This chapter initially examines how procurement resources can help in making manufacturing companies more agile. Then, the chapter describes a similar process for procurement in services industries. In that case, the chapter examines the different types of services, and goes into detail for the cases of telecommunication, business travel, and retail organizations.