Abstract
The civil legal system exists to solve people’s problems, like divorce, eviction, bankruptcy, and child custody disputes. But this system, in particular the courts, are difficult and frustrating to navigate, especially if a person does not have a lawyer. Our study reviews how people currently experience court Self Help Centers, and identifies opportunities to enhance them. It does this through a framework of Perceived Control, that considers how to give users greater understanding, options, and behavioral control over a difficult system.
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Notes
- 1.
This research was conducted in the Spring 2016 class Prototyping Access to Justice, at Stanford Law School.
- 2.
In Autumn 2016, we taught Access to Justice By Design at Northeastern Law School, in partnership with Boston Housing Court.
- 3.
Note that in other jurisdictions, this type of free, court-based legal help center are called by other terms. For instance, in Massachusetts, they are called Court Service Centers.
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Hagan, M., Kim, M. (2018). Design for Dignity and Procedural Justice. In: Chung, W., Shin, C. (eds) Advances in Affective and Pleasurable Design. AHFE 2017. Advances in Intelligent Systems and Computing, vol 585. Springer, Cham. https://doi.org/10.1007/978-3-319-60495-4_15
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DOI: https://doi.org/10.1007/978-3-319-60495-4_15
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