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Higher Functioning Teams Improve the Triage Process in Las Cruces, NM

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Book cover Advances in Human Factors and Ergonomics in Healthcare and Medical Devices (AHFE 2017)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 590))

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Abstract

An interdisciplinary team effort at the El Paso Health Care System’s Las Cruces, New Mexico, Community Based Outpatient Clinic (CBOC) has increased Veteran satisfaction and completeness of screenings for alcohol use, depression, Post-Traumatic Stress Disorder (PTSD), and tobacco use. This was accomplished by utilizing a coordinated, multidisciplinary approach with top leadership engagement and support, standardizing the triage process for walk-in patients, and utilizing daily morning huddles to identify improvement opportunities and goals. The effort was part of the clinic’s involvement in the Veterans Administration (VA) National Center for Patient Safety (NCPS) Clinical Team Training (CTT) Program.

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References

  1. Veterans Health Administration. http://www.hsrd.research.va.gov/news/feature/access-priority.cfm

  2. Veterans Health Administration. https://www.legion.org/veteranshealthcare/outpatient

  3. VA National Center for Patient Safety, Clinical Team Training. http://www.patientsafety.va.gov/professionals/training/team.sap

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  8. United States Department of Veterans Affairs. https://myva.va.gov

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Author information

Authors and Affiliations

  1. Veterans Affairs National Center for Patient Safety, Ann Arbor, USA

    Lori DeLeeuw, Deborah E. Welsh & Gary Sculli

  2. Las Cruces Community Based Outpatient Coinic, Las Cruces, USA

    Nancy Hallbauer, Chris Baeza & Crystal Davis-Whited

Authors
  1. Lori DeLeeuw
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  2. Nancy Hallbauer
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  3. Chris Baeza
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  4. Deborah E. Welsh
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  5. Gary Sculli
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  6. Crystal Davis-Whited
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Corresponding author

Correspondence to Lori DeLeeuw .

Editor information

Editors and Affiliations

  1. School of Industrial Engineering, Purdue University, West Lafayette, Indiana, USA

    Vincent Duffy

  2. Center for Applied Systems Engineering, Veterans Affairs, Indianapolis, Indiana, USA

    Nancy Lightner

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DeLeeuw, L., Hallbauer, N., Baeza, C., Welsh, D.E., Sculli, G., Davis-Whited, C. (2018). Higher Functioning Teams Improve the Triage Process in Las Cruces, NM. In: Duffy, V., Lightner, N. (eds) Advances in Human Factors and Ergonomics in Healthcare and Medical Devices. AHFE 2017. Advances in Intelligent Systems and Computing, vol 590. Springer, Cham. https://doi.org/10.1007/978-3-319-60483-1_40

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  • DOI: https://doi.org/10.1007/978-3-319-60483-1_40

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-60482-4

  • Online ISBN: 978-3-319-60483-1

  • eBook Packages: EngineeringEngineering (R0)

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