Abstract
The application of cyber-physical systems and smart factory projects in production has increased the automation levels in manufacturing and assembly. Contrary to what might be expected, as a result additional qualifications and skills for shop floor employees are an expected norm. Apart from technical skills, requirements like high flexibility in an uncertain, dynamic and highly complex production environment explain the prevalence of overburdened employees at the workplace. For companies to compete in the global market amidst increasing complexity and changing demographics, managing the employee wellbeing could well be the success factor for high performance organizations.
The work specifies the concept of production complexity and discusses the existing approaches and methods in evaluation of mental workload, followed by the introduction of a framework for measuring human factors related to production complexity. The framework augments the ongoing effort to develop a practical tool to assess and design complexity on the shop floor.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Tücks, G., et al.: Komplexität in der Fertigung beherrschen. Complex. Manag. J. 1, 9–14 (2011). Aachen
Efthymiou, K., et al.: Manufacturing systems complexity analysis methods and review. Int. J. Comput. Integr. Manuf. 30, 1362–3052 (2016)
Hon, K.K.B.: Performance and evaluation of manufacturing systems. CIRP Ann. Manufact. Technol. 54(2), 139–154 (2005)
Monostori, L.: Cyber-physical production systems: roots, expectations and R&D challenges. Procedia CIRP 17, 9–13 (2014). Variety Management in Manufacturing. Proceedings of the 47th CIRP Conference on Manufacturing Systems
Ashby, W.R.: Requisite variety and its implications for the control of complex systems. Cybernetica 1(2), 83–99 (1958)
Juravich, T.: Chaos on the Shop Floor: A Worker’s View of Quality, Productivity, and Management, pp. 6–100. Temple University Press, US (1998)
Badura, B., Schröder, H., Klose, J., Macco, K.: Fehlzeiten-Report 2009: Arbeit und Psyche: Belastungen reduzieren – Wohlbefinden fördern, German Edition. Springer (2010)
Mallory, R.E.: Quality Standards for Highly Effective Government. Trafford, Washington, DC (2014)
Sivadasan, S., et al.: An information-theoretic methodology for measuring the operation al complexity of supplier-customer systems. Int. J. Oper. Prod. Manag. 22(1), 80–102 (2002)
Kumari, M., Kulkarni, M.S.: A complexity based look-ahead mechanism for shop floor decision making. In: Proceedings of the 48th CIRP Conference on Manufacturing Systems, vol. 41, pp. 63–68 (2016)
De Toni, A.F., et al.: Complexity measures in manufacturing systems. In: Proceedings of the European Conference on Complex Systems. Internationale Universitaire, Paris, France, pp. 1–20, 14–18 (2005)
Gu, C., et al.: Reliability-oriented complexity analysis of manufacturing systems based on fuzzy axiomatic domain mapping. In: 10th International Conference on Axiomatic Design (ICAD2016), vol. 53, pp. 130–135 (2016)
Mattsson, S., et al.: Validation of the complexity index method at three manufacturing companies. In: IEEE International Symposium on Assembly and Manufacturing (ISAM), pp. 55–57 (2013)
Mattsson, S., et al.: Perceived production complexity - understanding more than parts of a system. Int. J. Prod. Res. 54, 1–9 (2016)
Clark, J.B., Jacques, D.R.: Practical measurement of complexity in dynamic systems. In: Proceedings of the Conference on Systems Engineering Research, vol. 8, pp. 14–21 (2012)
ElMaraghy, W., et al.: Complexity in engineering design and manufacturing. CIRP Ann. Manufact. Technol. 61, 793–814 (2012). Version 2
Banerjee, A., Brinzer, B.: Complexity management and modern production systems. In: 23rd International Conference European Operations Management (EUROMA), Trondheim, Norway (2016)
Deshmukh, A., et al.: Complexity in manufacturing systems, Part 1: analysis of static complexity. IIE Trans. 30(7), 645–655 (1999)
Greenberg, J.: Behavior in Organizations, 10th edition, New Jersey (2010)
Banerjee, A.: Integrating human motivation in service productivity. Procedia Manufact. 3, 3591–3598 (2015). AHFE Conference Proceedings
Dalhöfer, J.: Führung in komplexitätsmanagement, vol. 107, pp. 87–93 (2012). ZWF Jahrg
Heckhausen, J., Heckhausen, H.: Motivation und Handeln. Springer, Verlag (2010)
Conti, R.: The effects of lean production on worker stress. Int. J. Oper. Prod. Manag. 26(9), 1013–1038 (2006)
Cranwell-Ward, J., Abbey, A.: Organizational Stress. Palgrave Macmillan, UK (1998)
Karasek, R.A.: Job demands, job decision latitude and mental strain: implications for job Redesign. Admin. Sci. Quart. 24, 285–308 (1979)
Karasek, R.A., Theorell, T.: Healthy Work: Stress Productivity and the Reconstruction of Working Life. Basic Books, New York (1992)
Lazarus, R.S.: Theory-based stress measurement. Psychol. Inq. 1, 3–13 (1990). Abstract-PsycINFO
Johnson, S., Cooper, C.: The construct validity of the ASSET stress measure. Stress and Health 19, 3 rd edn. Wiley InterScience, pp. 181–185 (2003)
Anderson, J.R.: Cognitive Psychology and its Implications, 3rd edn., New York (1990)
Siegrist, J.: A theory of occupational stress. In: Dunham, J. (ed.) Stress in the Workplace, pp. 52–66. Whurr Publishers, London (2001)
Poppelreuter, S., Mierke, K.: Psychische Belastungen am Arbeitsplatz, 4th edn. Erich Schmidt Verlag, Berlin (2012). ISBN 978-3-503-14123-4
Rudow, B.: Die gesunde Arbeit. Psychische Belastungen, Arbeitsgestaltung und Arbeitsorganisation, 3rd edn. Oldenbourg Wissenschaftsverlag, München (2014)
Kristensen, T.S., et al.: The copenhagen psychosocial questionnaire (COPSOQ) - a tool for the assessment and improvement of the psychosocial work environment. Scand. J. Work Environ. Health 31, 438–449 (2005)
The IMPULS-Test. http://www.impulstest2.info/
Falck, A.: Criteria for assessment of basic manual assembly complexity. In: 6th CIRP Conference on Assembly Technologies and Systems (CATS) Procedia CIRP, vol. 44, pp. 424–428 (2016)
Acknowledgments
We are grateful for the constant support of our industry partners at KMP.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2018 Springer International Publishing AG
About this paper
Cite this paper
Brinzer, B., Banerjee, A. (2018). Measuring the Human Aspect: The Key for Managing the Complexity in Production. In: Trzcielinski, S. (eds) Advances in Ergonomics of Manufacturing: Managing the Enterprise of the Future. AHFE 2017. Advances in Intelligent Systems and Computing, vol 606. Springer, Cham. https://doi.org/10.1007/978-3-319-60474-9_2
Download citation
DOI: https://doi.org/10.1007/978-3-319-60474-9_2
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-60473-2
Online ISBN: 978-3-319-60474-9
eBook Packages: EngineeringEngineering (R0)