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International Conference on Applied Human Factors and Ergonomics

AHFE 2017: Advances in Human Factors, Business Management and Leadership pp 418–425Cite as

Communicative Skills and the Training of the Collaborative Operator

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Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 594))

Abstract

The management of communication in organizations depends on well-defined policies on the flow of information. However, communicational tools and procedures may not achieve the desired goals if there is no operator collaboration. The objective of this paper is to analyze the communicative behavior of operators of a Water Treatment Plant. Problems in the flow of information can result in abnormalities in operation and compromise product quality. The method that characterizes this research is the case study, and for the documentary analysis the communication records between the shifts of the operators were made available. Data were analyzed in a descriptive-interpretive manner with a predominantly qualitative approach. The results suggest that the organization has operators with different communicative behaviors, and reveals a great discrepancy in the quantity and quality of the information regarding the operational routine. They highlight the need for training in communicative skills and improvement of the event reporting tool.

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Author information

Authors and Affiliations

  1. Escola Politécnica (Polytechnic Institute), Programa de Engenharia Industrial (Industrial Engineering Program), Universidade Federal da Bahia, Rua Professor Aristides Novis, 2, 40210630, Salvador, BA, Brazil

    Edmara dos Santos Drigo, Salvador Ávila Filho & Marcelo Embiruçu

Authors
  1. Edmara dos Santos Drigo
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  2. Salvador Ávila Filho
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  3. Marcelo Embiruçu
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Corresponding author

Correspondence to Edmara dos Santos Drigo .

Editor information

Editors and Affiliations

  1. Belgafik Oy, University of Vaasa, Vaasa, Finland

    Jussi Ilari Kantola

  2. University of Szeged, Szeged, Hungary

    Tibor Barath

  3. Institute of Maritime Operations, University College of Southeast Norway, Borre, Norway

    Salman Nazir

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dos Santos Drigo, E., Filho, S.Á., Embiruçu, M. (2018). Communicative Skills and the Training of the Collaborative Operator. In: Kantola, J., Barath, T., Nazir, S. (eds) Advances in Human Factors, Business Management and Leadership. AHFE 2017. Advances in Intelligent Systems and Computing, vol 594. Springer, Cham. https://doi.org/10.1007/978-3-319-60372-8_40

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  • DOI: https://doi.org/10.1007/978-3-319-60372-8_40

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-60371-1

  • Online ISBN: 978-3-319-60372-8

  • eBook Packages: EngineeringEngineering (R0)

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