Abstract
This research Investigates how Task Analysis allows user to accomplish their task and obtain the information they require in an efficient and effective manner. Usability is the major factor for the use of any product or system and can be enhanced through many ways. Usability can be defined as necessity for web. If a website does not fulfill the needs of the user or it is difficult for a user to use, the user will leave the page. The research deals with the enhancement of user experience by task analysis. In this research issues related to usability of SME’s (Small and Medium Enterprise) websites would be highlighted and enlighten how Task Analysis would be helpful to remove the shortcomings or flaws of existing websites. This research will use survey method and card sorting technique along task analysis for redesigning. The proposed design would be according to the user’s need and easy for user to fulfill its goal.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsReferences
Speicher, M.: What is Usability? A Characterization Based on ISO 9241-11 and ISO/IEC 25010 (2015). arXiv preprint arXiv:1502.06792
Scheiber, F., et al.: Software Usability in Small and Medium Sized Enterprises in Germany: An Empirical Study. In: Software for people, pp. 39–52. Springer, Berlin (2012)
Lapin, K.: Task analysis. http://web.vu.lt/mif/k.lapin/files/2016/03/5_task-analysis_mockups-2016.pdf
Brooke, J.: Usability, change, adaptable systems and community computing. In: Proceedings Fourth International Conference on Human–Computer Interaction, vol. 2 (1991)
Frøkjær, E., Morten H., Kasper, H.: Measuring usability: are effectiveness, efficiency, and satisfaction really correlated? In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. ACM (2000)
Lew, P., Luis O., Li, Z.: Quality, quality in use, actual usability and user experience as key drivers for web application evaluation. In: International Conference on Web Engineering. Springer, Berlin (2010)
Nielsen, J.: Usability 101: Introduction to Usability. (2003)
Speicher, M., Andreas, B., Martin, G.: Inuit: the interface usability instrument. In: International Conference of Design, User Experience, and Usability. Springer International Publishing (2015)
de Lima Salgado, A., et al.: Usability and UX practices in small enterprises: lessons from a survey of the Brazilian context. In: Proceedings of the 34th ACM International Conference on the Design of Communication. ACM (2016)
Aubert, B.A.: The impact of interface quality on trust in web retailers. Cahier du GReSI no 1, 05 (2001)
Orehovački, T., Cinzia C., Maristella, M.: Identifying relevant dimensions for the quality of web mashups: an empirical study. In: 18th International Conference on Human–Computer Interaction (HCII), Toronto. Springer, Heidelberg (2016)
John, B.E., Kieras, D.E.: Using GOMS for user interface design and evaluation: which technique? ACM Trans. Comput. Hum. Interact. (TOCHI) 3(4), 287–319 (1996)
David E.K.: GOMS Models- Simplified Cognitive Architectures (2016)
Embrey, D.: Task Analysis Techniques. Human Reliability Associates Ltd 1 (2000)
Hudson, W.: Card sorting. In: The Encyclopedia of Human–Computer Interaction, 2nd edn. (2013)
Duncker, E., Sheikh, J.A., Fields, B.: From global terminology to local terminology: a review on cross-cultural interface design solutions. In: HCI (15). Lecture Notes in Computer Science, vol. 8023, pp. 197–207. Springer (2013)
Sheikh, J.A., Fields, B., Duncker, E.: The cultural integration of knowledge management into interactive design. In: HCI (14). Lecture Notes in Computer Science, vol. 6771, pp. 48–57. Springer (2011)
Sheikh, J.A., Fields, B., Duncker, E.: Cultural representation by card sorting. In: Ergonomics for All: Celebrating PPCOE’s 20 Years of Excellence, pp. 215–220. Selected Papers of the Pan-Pacific Conference on Ergonomics, 7–10 November 2010, Kaohsiung, Taiwan. CRC Press (2011)
Sheikh, J.A., Fields, B., Duncker, E.: Multi-culture interaction design. In: Advances in Cross-Cultural Decision Making, pp. 406–415. CRC Press (2010)
Sheikh, J.A., Fields, B., Duncker, E.: Cultural based e-Health information system. In: Presentation at the Health Libraries Group Conference 2010, 19–20 July. CILIP, Salford Quays, UK (2010)
Sheikh, J.A., Fields, B., Duncker, E.: Cultural representation for interactive information system. In: Proceedings of the 2009 International Conference on the Current Trends in Information Technology, Dubai (2009)
Sheikh, J.A., Fields, B., Duncker, E.: Cultural representation for multi-culture interaction design. In: HCI (13). Lecture Notes in Computer Science, vol. 5623, pp. 99–107. Springer (2009)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2018 Springer International Publishing AG
About this paper
Cite this paper
Fyiaz, K., Tabassum, S., Hasnain, A. (2018). Enhancement of User Experience by Hierarchical Task Analysis for Interaction System. In: Nunes, I. (eds) Advances in Human Factors and Systems Interaction. AHFE 2017. Advances in Intelligent Systems and Computing, vol 592. Springer, Cham. https://doi.org/10.1007/978-3-319-60366-7_40
Download citation
DOI: https://doi.org/10.1007/978-3-319-60366-7_40
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-60365-0
Online ISBN: 978-3-319-60366-7
eBook Packages: EngineeringEngineering (R0)