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Evaluating the Perception of the Decision Quality in Web-Based Group Decision Support Systems: A Theory of Satisfaction

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Highlights of Practical Applications of Cyber-Physical Multi-Agent Systems (PAAMS 2017)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 722))

Abstract

The future and success of organizations depend greatly on the quality of every decision made. It is known that most of the decisions in organizations are made in group. With the purpose to support the decision-makers anytime and anywhere, Web-based Group Decision Support Systems have been studied. The amount of Web-based Group Decision Support Systems incorporating automatic negotiation mechanisms such as argumentation is increasing nowadays. Usually, these systems/models are evaluated through mathematical proofs, number of rounds or seconds to propose (reach) a solution. However, those techniques do not say much in terms of decision quality. Here, we propose a model to predict the decision-makers’ satisfaction (perception of the decision quality), specially designed to deal with multi-criteria problems. Our model considers aspects such as: alternatives comparison, style of behaviour, emotions, mood and expectations. The proposed formulation matches the assumptions previously defined in the literature.

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Acknowledgments

This work was supported by COMPETE Programme (operational programme for competitiveness) within Project POCI-01-0145-FEDER-007043, by National Funds through the FCT – Fundação para a Ciência e a Tecnologia (Portuguese Foundation for Science and Technology) within the Projects UID/CEC/00319/2013, UID/EEA/00760/2013, and the João Carneiro PhD Grant with the Reference SFRH/BD/89697/2012.

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Authors and Affiliations

  1. GECAD, Institute of Engineering, Polytechnic of Porto, Porto, Portugal

    João Carneiro & Goreti Marreiros

  2. CIICESI, School of Technology and Management of Felgueiras, Polytechnic of Porto, Felgueiras, Portugal

    Ricardo Santos

  3. ALGORITMI Centre, University of Minho, Guimarães, Portugal

    João Carneiro & Paulo Novais

Authors
  1. João Carneiro
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  2. Ricardo Santos
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  3. Goreti Marreiros
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  4. Paulo Novais
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Corresponding author

Correspondence to João Carneiro .

Editor information

Editors and Affiliations

  1. Departamento de Inteligencia Artificial, Universidad Politécnica de Madrid, Madrid, Spain

    Javier Bajo

  2. Polytechnic Institute of Porto, Porto, Portugal

    Zita Vale

  3. University of Southern Denmark, Odense, Denmark

    Kasper Hallenborg

  4. University of Porto, Porto, Portugal

    Ana Paula Rocha

  5. Lille University of Science and Technology, Lille, France

    Philippe Mathieu

  6. Poznan University of Technology, Poznan, Poland

    Pawel Pawlewski

  7. Polytechnic University of Valencia, Valencia, Spain

    Elena Del Val

  8. University of Minho, Braga, Portugal

    Paulo Novais

  9. National Laboratory of Energy and Geology, Lisbon, Portugal

    Fernando Lopes

  10. National University of Colombia, Manizales, Caldas, Colombia

    Nestor D. Duque Méndez

  11. Polytechnic University of Valencia, Valencia, Spain

    Vicente Julián

  12. Malmö University, Malmo, Sweden

    Johan Holmgren

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Carneiro, J., Santos, R., Marreiros, G., Novais, P. (2017). Evaluating the Perception of the Decision Quality in Web-Based Group Decision Support Systems: A Theory of Satisfaction. In: Bajo, J., et al. Highlights of Practical Applications of Cyber-Physical Multi-Agent Systems. PAAMS 2017. Communications in Computer and Information Science, vol 722. Springer, Cham. https://doi.org/10.1007/978-3-319-60285-1_24

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  • DOI: https://doi.org/10.1007/978-3-319-60285-1_24

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-60284-4

  • Online ISBN: 978-3-319-60285-1

  • eBook Packages: Computer ScienceComputer Science (R0)

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