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Knowledge Management pp 243–271Cite as

Information and Communication Technologies Supporting the Digital Transformation of Knowledge Work

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Part of the book series: Springer Texts in Business and Economics ((STBE))

Abstract

This chapter concentrates on how information and communication technologies can support knowledge work. After analysing the needs of knowledge workers requirements for ICT systems are formulated using newer technologies that can capture, analyse and share experience and collaborate without extra human intervention. The concept of the high performance workplace is introduced and functionalities of advanced ICT systems are explained. The reader also learns about success factors for ICT implementation. The KM Tool presented at the end of the chapter are knowledge taxonomies and maps.

First generation KM was primarily IT driven Second generation KM was primarily people focused and looked to create processes based on Nonaka’s SECI model- how knowledge is generated, made explicit and socialised in organizations. 3rd gen KM doesn’t discard IT. On the contrary, it requires technology more than ever before. It requires new forms of knowledge management technology that understand, reason and learn helping people expand their knowledge, improve their productivity and deepen their expertise. These are changing the way KM is done. Carlos, Favero August 12, 2016

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Authors and Affiliations

  1. Wiesbaden Business School, Hochschule RheinMain, Wiesbaden, Germany

    Klaus North

  2. School of Business Management, SVKM’s Narsee Monj. Inst. of Management Studies, Mumbai, Maharashtra, India

    Gita Kumta

Authors
  1. Klaus North
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  2. Gita Kumta
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North, K., Kumta, G. (2018). Information and Communication Technologies Supporting the Digital Transformation of Knowledge Work. In: Knowledge Management. Springer Texts in Business and Economics. Springer, Cham. https://doi.org/10.1007/978-3-319-59978-6_7

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