Knowledge in Organisations

  • Klaus North
  • Gita Kumta
Part of the Springer Texts in Business and Economics book series (STBE)


This chapter clarifies the relationship between information, knowledge and competitiveness by introducing the model of the «knowledge ladder». Based on the knowledge ladder, the terms fields of action and the maturity model of KM are explained. The reader will learn about the conversion of tacit and explicit knowledge according to the SECI-Model while a case study demonstrates the power of story-telling. The issue of structuring and valuing knowledge as part of intangible assets of an organisation is also addressed and a knowledge-based theory of the firm is introduced. The KM tool described at the end of the chapter is the «idea competition».


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  1. Jeff Howe (2006) The Rise of Crowdsourcing.
  2. Erlach, Thier, Neubauer 2005; Swiss Agency for Development and cooperation: Story Guide-Building bridges using narrative techniques
  3. Brown JS, Denning S, Groh K, Prusak L Storytelling in organisations.

Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  • Klaus North
    • 1
  • Gita Kumta
    • 2
  1. 1.Wiesbaden Business School, Hochschule RheinMainWiesbadenGermany
  2. 2.School of Business Management, SVKM’s Narsee Monj. Inst. of Management StudiesMumbaiIndia

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