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Improving Service Level Engineering pp 11–24Cite as

The Complexity of Virtualized SLA Dependencies

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Part of the book series: Fuzzy Management Methods ((FMM))

Abstract

The Service Level Agreements (SLAs) incorporate the expectations and the obligations about the properties of a service. Service Level Agreements are documents which define the relationships between two parties: the provider and the recipient (Service Level Agreement Zone 2007). This Agreement works as a contract between the two. The most significant part of a SLA is the range of the duties of a service that contains a description of the offered service, the constraints, the steps required for a delivery of a service and the agreed objectives between a service provider and a service requestor. Those objectives are mostly the concerns that are associated with the Quality of a Service (QoS), as shown in the Fig. 2.1 below.

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Authors and Affiliations

  1. Department of Informatics, University of Fribourg, Fribourg, Switzerland

    Roland Schütze

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  1. Roland Schütze
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Schütze, R. (2018). The Complexity of Virtualized SLA Dependencies. In: Improving Service Level Engineering. Fuzzy Management Methods. Springer, Cham. https://doi.org/10.1007/978-3-319-59716-4_2

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