Abstract
Recently, smartphones have gained attention among elderly people, of whom many are starting to use their smartphones for various purposes. Even though, elderly still experience usability difficulties in interacting with smartphone user interface (UI). This paper is an attempt to understand the major usability issues faced by elderly while interacting with smartphone UI. This study is conducted using a survey methodology tool (online questionnaire). The survey is divided into three sections; User demographics’ background, User assessment for usability of smartphone UI, and Positive and negative aspects users’ likes/dislikes of their smartphones. This study reveals several usability issues regarding the elderly as smartphone users. Different users’ trends, when using smartphones, are also identified, and user experience of smartphones is assessed. The implications of this study’s findings include: (1) a need for investigation on how older users use smartphones, (2) the existence of a gap between users and the developer’s mental model.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Harrison, R., Flood, D., Duce, D.: Usability of mobile applications: literature review and rationale for a new usability model. J. Interact. Sci. 1, 1–16 (2013)
Nielsen, J.: Usability 101: Introduction to Usability (2003)
Oinas-Kukkonen, H., Oinas, H., Kurkela, V., Oy, A.: Developing successful mobile applications. Reason 394, 054 (2003)
Azir Rezha, N., Maksom, Z., Naim, C.P.: Tackling design issues on elderly smartphone interface design using activity centered design approach. ARPN J. Eng. Appl. Sci. 9, 1190–1196 (2014)
Arab, F., Malik, Y., Abdulrazak, B.: Evaluation of PhonAge: an adapted smartphone interface for elderly people. In: Kotzé, P., Marsden, G., Lindgaard, G., Wesson, J., Winckler, M. (eds.) Human-Computer Interaction – INTERACT 2013, vol. 8120, pp. 547–554. Springer, Heidelberg (2013)
Loureiro, B., Rodrigues, R.: Design guidelines and design recommendations of multi-touch interfaces for elders. In: Proceedings of the ACHI, pp. 41–47 (2014)
Strengers, J.: Smartphone interface design requirements for seniors. Information Studies, University of Amsterdam, Amsterdam (2012)
Clarkson, P.J., Coleman, R., Keates, S., Lebbon, C.: Inclusive Design: Design for the Whole Population. Springer, Heidelberg (2013)
Bai, Y.-W., Chan, C.-C., Chia-Hao, Y.: Design and implementation of a simple user interface of a smartphone for the elderly. In: 2014 IEEE 3rd Global Conference on Consumer Electronics (GCCE), pp. 753–754. IEEE (2014)
Stone, D., Jarrett, C., Woodroffe, M., Minocha, S.: User Interface Design and Evaluation. Morgan Kaufmann, San Francisco (2005)
Hewett, T.T., Baecker, R., Card, S., Carey, T., Gasen, J., Mantei, M., Perlman, G., Strong, G., Verplank, W.: ACM SIGCHI curricula for human-computer interaction. ACM (1992)
Geraci, A., Katki, F., McMonegal, L., Meyer, B., Lane, J., Wilson, P., Radatz, J., Yee, M., Porteous, H., Springsteel, F.: IEEE Standard Computer Dictionary: Compilation of IEEE Standard Computer Glossaries. IEEE Press, New York (1991)
ISO 9241-11:1998: Ergonomic requirements for office work with visual display terminals (VDTs), p. 45. The International Organization for Standardization (1998)
Signoretti, A., Martins, A.I., Almeida, N., Vieira, D., Rosa, A.F., Costa, C.M., Texeira, A.: Trip 4 All: a gamified app to provide a new way to elderly people to travel. Procedia Comput. Sci. 67, 301–311 (2015)
Tulu, B., Strong, D., Wang, L., He, Q., Agu, E., Pedersen, P., Djamasbi, S.: Design implications of user experience studies: the case of a diabetes wellness app. In: 2016 49th Hawaii International Conference on System Sciences (HICSS), pp. 3473–3482. IEEE (2016)
dos Santos Medina, F.A., da Silva, V.R., Pereira, S.G.M., Gonçalves, R.F., Costa, I.: Interfaces affordable for smartphones to elderly: a screen layout proposal for sending messages. In: Proceedings of the 7th International Conference on Management of Computational and Collective Intelligence in Digital EcoSystems, pp. 174–179. ACM (2015)
Author information
Authors and Affiliations
Corresponding authors
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2018 Springer International Publishing AG
About this paper
Cite this paper
Salman, H.M., Wan Ahmad, W.F., Sulaiman, S. (2018). Revisiting the Usability of Smartphone User Interface for Elderly Users. In: Saeed, F., Gazem, N., Patnaik, S., Saed Balaid, A., Mohammed, F. (eds) Recent Trends in Information and Communication Technology. IRICT 2017. Lecture Notes on Data Engineering and Communications Technologies, vol 5. Springer, Cham. https://doi.org/10.1007/978-3-319-59427-9_17
Download citation
DOI: https://doi.org/10.1007/978-3-319-59427-9_17
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-59426-2
Online ISBN: 978-3-319-59427-9
eBook Packages: EngineeringEngineering (R0)