Abstract
There have been sustained calls related to the need for countries to improve public service delivery as well as the methods by which governments interface with citizens. E-government strategies have been proposed and developed with the aim of transforming the operations and effectiveness of public bodies. As a grouping of small island states, the Caribbean region is faced with unique institutional and structural challenges to the adoption and implementation of these measures. The results of various e-government strategies have been varied across the board. It is recognized that a key component in the implementation and further development of e-government initiatives entails the supporting IT governance framework. This paper offers a critical assessment of e-government strategies across the Caribbean focusing on the challenges, success factors and opportunities for implementation. The study explores the challenges and opportunities for advancing in and beyond e-government to c-government and more generally, in utilising emerging technologies and innovations, facilitated by IT governance mechanisms, towards improved public governance.
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Bailey, A., Minto-Coy, I., Thakur, D. (2017). IT Governance in E-Government Implementations in the Caribbean: Key Characteristics and Mechanisms. In: Rusu, L., Viscusi, G. (eds) Information Technology Governance in Public Organizations. Integrated Series in Information Systems, vol 38. Springer, Cham. https://doi.org/10.1007/978-3-319-58978-7_9
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